I. PURPOSE/FUNCTION OF THE PROGRAM:
The Family Services Division provides community-based, in-home, evidence-informed services to children and families with complex needs. Through distinct program models, contractual frameworks, and specialized approaches, the programs deliver individualized interventions, education, clinical guidance, advocacy, and support to address family challenges and promote positive outcomes. Programs include Parenting Support Services (PSS), Intensive Family Preservation (IFP), and Intimate Partner Violence - Family Assessment, Intervention, and Response (IPV- FAIR). Collectively, these programs focus on strengthening families, enhancing parenting capacity, promoting safe and stable home environments, and preventing family disruption while supporting the well-being of children and caregivers.
II. POSITION SUMMARY:
The Director of Family Services provides clinical, administrative, and programmatic leadership for the PSS, IFP, and IPV- FAIR programs. The Director is responsible for the oversight, quality, and performance of three distinct program contracts, ensuring that each program operates in accordance with its designated service model, contractual requirements, applicable regulations, and organizational standards.
The Director supervises the program managers overseeing IPV- FAIR and PSS and the supervisor responsible for IFP. The Director provides leadership, clinical consultation, performance oversight, and operational guidance to ensure culturally responsive, trauma-informed, and family-centered service delivery across the programs. This role promotes continuous improvement while preserving the specialized focus and integrity of each program's service model. The Director collaborates with senior leadership to strengthen existing programs, identify opportunities for growth in response to community needs, promote collaboration across the organization, while serving as a key liaison with external stakeholders and model developers.
III. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Provide overall leadership and accountability for the effective administration and performance of the assigned program contracts.
- Ensure each program maintains fidelity to its designated service model, contractual deliverables, eligibility requirements, and reporting obligations.
- Establish program goals, monitor performance indicators, and implement improvement strategies to address service delivery or compliance concerns.
- Review program data, utilization, documentation, outcomes, and contract performance to ensure accountability to funders and organizational leadership.
- Work collaboratively with the VP of Community Services to address operational challenges, resource needs, strategic priorities, and opportunities for program development.
- Provide clinical leadership and supervision to program managers, supervisors, and staff consistent with professional licensure, program scope, and applicable standards of practice.
- Promote evidence-informed, trauma-informed, culturally responsive, and family-centered approaches across all assigned programs.
- Ensure clinical and program practices reflect the distinct needs, goals, and interventions associated with parenting support, intensive family preservation, and intimate partner violence services.
- Monitor service quality through supervision structures, case reviews, documentation audits, performance data, and continuous quality improvement activities.
- Identify possible program risks including clinical, financial or personnel issues to supervisor in a timely fashion
- Ensure appropriate protocols are implemented for risk assessment, crisis response, mandated reporting, confidentiality, and safety planning, as applicable to each program.
- Ensures Risk Management and DCF are notified of any allegations of abuse and/or neglect
- Completes all necessary reporting to DPH, DCF or other licensing or regulatory agency as required
- On-call to provide support and guidance to managers and supervisors
IV. ESSENTIAL QUALIFICATIONS/SKILLS:
- LCSW, LMFT, LPC or equivalent in related behavioral health field
- Minimum three years' supervisory experience in programs serving children and families with complex needs.
- Demonstrated experience in program leadership and oversight of service delivery.
- Strong knowledge of family systems, trauma-informed care, parenting interventions, family preservation, and intimate partner violence dynamics.
- Excellent communication, organizational, analytical, and interpersonal skills
- Experience working as a provider for DCF funded programs
V. PREFERRED QUALIFICATIONS:
- Bi-lingual English/Spanish desired
- Experience with Evidence Based models
VI. SUPERVISORY RESPONSIBILITIES:
- Directly supervise the program managers responsible for FAIR and Parenting Support Services and the supervisor responsible for Intensive Family Preservation.
- Establish clear expectations for program outcomes, staff supervision, and contractual accountability.
- Monitor staffing, caseloads, productivity, training, and service capacity across the programs.
- Foster a culture of collaboration, professional accountability, and continuous learning.
- Provide as back-up supervisor to direct line staff
- Reviews and approves time off requests for program staff based on program needs and overall coverage.
- Ensures completion of performance appraisal for staff in assigned programs.
- Participates in the hiring and termination of employees.
VII. PHYSICAL DEMANDS:
- Must be able to travel to a variety of settings
- Must be in sufficient physical condition to walk up several flights of stairs
VIII. WORKING CONDITIONS AND ENVIRONMENT:
- Must have a valid driver's license
- Must have reliable transportation to drive to BGV and community sites
- On call 24/7 to provide support for staff
