Director of Family and Adult Medicine

JOB DESCRIPTION

Title: Director of Family and Adult Medicine

FLSA Category: Exempt

Reports To: Chief Executive Officer

Job Summary

The Director of Family and Adult Medicine provide strategic and clinical leadership for primary care services within a Federally Qualified Health Center (FQHC), with a focus on delivering high-quality, patient-centered care to underserved and high-risk populations. This role oversees clinical operations, provider performance, quality improvement, and regulatory compliance, including standards set by Health Resources and Services Administration and The Joint Commission. As a key member of the executive team, the Director advises leadership and the Board on clinical strategy, workforce planning, and community health needs, while fostering partnerships that support coordinated, equitable care.

This position also maintains a clinical role, providing direct patient care approximately 2-3 days per week to support access and model best practices.

Principal Duties and Responsibilities

• Reports directly to the Chief Executive Officer (CEO) and provides clinical leadership for family and adult primary care services. Advises the CEO on clinical issues and opportunities for improvement, preparing for future leadership progression within the organization
• Works closely with the Chief Medical Officer (CMO) to align clinical operations, quality initiatives, and provider development with organizational goals.
• Supervises, mentors, and evaluates medical providers and residents, supporting professional development and maintaining clinical excellence.
• Collaborates with the CEO and clinic leadership on operational planning, staffing, and program development to optimize primary care services.
• Supports retention, credentialing and privileging processes.
• Provides direct patient care on a flexible schedule (approximately 2-3 days per week), modeling best practices and clinical standards.
• Build partnerships with community organizations to enhance coordinated care and population health initiatives.

Education and Experience

1. M.D. degree is required and an MBA or equivalent degree is preferred. Certification by one of the Boards of the American Board of Medical Specialties is required
2. Experience in community or public health setting preferred.
3. At least 10 years of post-residency experience.

Minimum Knowledge, Skills, and Abilities

• Current, unrestricted medical license in the State of Maryland.
• Strong knowledge of clinical process improvement and quality assurance, with experience in primary care or community health settings.
• Clinical leadership skills in care delivery, quality and utilization management, clinical effectiveness, outcomes measurement, staff supervision, and protocol development.
• Demonstrated success in physician leadership or supervisory roles, with experience mentoring providers and residents.
• Practical business and operational skills, including strategic planning, use of clinical information systems, budgeting, reimbursement, managed care, and practice management.
• Understanding of care management principles, including case management, disease management, and utilization management, with ability to implement programs that ensure timely, appropriate care.
• Excellent communication and interpersonal skills to effectively collaborate with the CEO, Board of Directors, clinical staff, and external partners.
• Strong analytical and problem-solving abilities to address clinical and operational challenges and implement data-driven solutions.

Communication:

1. Internal: Daily contact with staff, Executive team members and users of the center.
2. External: Intermittent contact with strategic partners, community representatives and vendors.

Working Conditions: This job operates in an outpatient office environment.

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Physical Requirements:

1. Ability to cope with stress.
2. The person in this position needs to occasionally move about inside the office
3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
4. The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
5. Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.
6. Performs with frequent interruption or distractions.
7. Adjust priorities quickly as circumstances dictate.
8. Ability to interact appropriately with colleagues for different purposes in different context.
9. Ability to perceive the nature of sound.
10. Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.
11. Ability to judge distances and spatial relationships to perceive objects where and as they actually are.
12. Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
13. Ability to recognize social or professional behavioral cues.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations.