Job Description:The Director of Facilities Management Software provides strategic leadership for the implementation, configuration, deployment, and continuous support and improvement of enterprise facilities management software platforms across multiple SUNY campuses and facilities organizations. This position is responsible for managing software implementation teams, coordinating campus onboarding activities, establishing software standards, and ensuring successful adoption of Integrated Workplace Management Systems (IWMS), space management solutions, mobile applications, asset management tools, and related facility technologies.
The Director serves as the primary liaison between campus facility operations, information technology, vendors, and institutional leadership to ensure software solutions support maintenance operations, asset management, space utilization, environmental health and safety, access control, and enterprise reporting objectives.
Duties and Responsibilities: Strategic Leadership:- Develop and maintain the enterprise facilities software implementation roadmap.
- Establish implementation and support methodologies, standards, governance processes, and best practices for all SUNY campuses.
- Align software initiatives with organizational strategic goals and campus objectives.
- Work closely with State University Construction Fund (FUND) to provide suggestions for system enhancements, updates, integrations, and technology investments.
Software Implementation Management: - Direct all phases of software implementation including planning, requirements gathering, configuration, testing, training, deployment, and post-go-live support.
- Oversee implementation schedules, budgets, and resource allocations.
- Develop repeatable implementation processes, desktop configurations, and reporting to improve efficiency across multiple campuses and SUNY collectively.
- Monitor project performance metrics and implementation success indicators.
Team Leadership:- Supervise software program managers, specialists, and support personnel.
- Establish performance objectives and professional development plans.
- Provide coaching, mentoring, and technical leadership.
- Build a high-performing implementation and support organization focused on customer service and project delivery excellence.
Data Governance and Integration:- Establish standards for facilities data quality, reporting, and data governance.
- Oversee data migration, validation, and cleansing efforts.
- Coordinate integrations between facilities systems and enterprise applications including ERP, HR, finance, GIS, identity management, and reporting platforms.
- Ensure appropriate security controls and compliance requirements are maintained.
Stakeholder and Campus Engagement:- Develop strong relationships with facilities leaders, campus administrators, IT departments, and executive stakeholders.
- Establish and facilitate governance committees, steering committees, and implementation working groups with campus and FUND personnel.
- Manage communications regarding implementation timelines, milestones, risks, and expectations.
- Serve as executive escalation point for implementation-related issues.
Facilities Business Process Analysis:- Evaluate current campus business processes and workflows.
- Identify opportunities for process improvement through technology and automation.
- Ensure software configurations support business requirements while maintaining enterprise standards.
Training and Adoption:- Develop enterprise training strategies and user adoption programs.
- Ensure end-users receive effective training and ongoing support.
- Monitor adoption metrics and implement corrective actions when necessary.
- Foster a community of practice among facilities software users.
Vendor Management:- Manage relationships with software vendors, implementation partners, and consultants.
- Negotiate scopes of work, service agreements, and implementation deliverables.
- Evaluate vendor performance and ensure contractual obligations are met.
- Coordinate software upgrades, enhancements, and support services.
Requirements:Minimum Qualifications:- Bachelor's degree in Information Technology, Facilities Management, Engineering, Business Administration, Project Management, or a related field.
- Seven (7) years of progressively responsible experience leading software implementation projects.
- Three (3) years of management or supervisory experience.
- Experience managing multiple concurrent projects and cross-functional teams.
- Strong understanding of project management methodologies and software development lifecycle principles.
Preferred Qualifications:- Master's degree in Information Systems, Facilities Management, Business Administration, or a related discipline.
- Experience implementing enterprise software solutions in facilities, maintenance, asset management, or related operational environments.
- Experience with facilities management platforms such as AssetWorks AiM, ReADY, Archibus, Maximo, Planon, FM: Systems, or equivalent solutions.
- Experience in higher education, government, healthcare, or large multi-site organizations.
- Experience with data warehousing, business intelligence, and enterprise system integrations.
Knowledge, Skills, and Abilities:- Enterprise software implementation leadership
- Facilities management operations and business processes
- Strategic planning and organizational change management
- Budget development and financial management
- Vendor and contract management
- Data governance and analytics
- Risk assessment and mitigation
- Executive-level communication and presentations
- Team leadership and staff development
- Business process improvement
- Stakeholder engagement and consensus building
Performance Measures:- Successful completion of implementation projects on schedule and within budget
- User adoption and customer satisfaction metrics
- Reduction in implementation cycle time
- Data quality and reporting accuracy
- Achievement of system utilization objectives
- Staff development and retention
- Campus/customer satisfaction ratings
- Compliance with governance, security, and operational standards
Additional Information: - Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range this position is $118,000 - $135,000 annually.
- The posted salary range reflects the minimum and maximum target for this position. Individual starting salaries are determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. While the full range is provided for transparency, starting salaries generally fall near the entry to midpoint of the range. Salaries at or near the top of the range are rare and reserved for candidates who exceptionally exceed all posted requirements.
- Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. 13 days of paid holidays per year; 21 days of vacation and 21 days of sick time accrued each year. Please see our Management/Confidential benefits summary for additional information.
- Management/Confidential appointments work under the leadership and discretion of the appointing authority and are not represented by a union.
Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY System Administration BenefitsSUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:
- Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
- Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
- Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
- Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Explore our full benefits offerings here: www.suny.edu/benefits
Application Instructions:Interested candidates are invited to apply online. Please submit a cover letter, resume, and three professional references when applying. The review of applications will begin immediately and continue until the position is filled.
Bargaining Unit:
MC
*Faculty and/or Professional:
Professional
PRODIG+ Indicator:
Executive Position Indicator:
