The Director of Donation Expansion and Partnerships serves as a strategic leader responsible for developing and executing organization-wide initiatives that drive donation growth, expand community presence, and strengthen external partnerships in support of Goodwill of the San Francisco Bay’s (GSFB) mission. This role is responsible and accountable for securing the placement of donation sites, as well as the increased collection of donations of clothing, shoes, books, household miscellaneous items, and electronics to the donation bins placed within their assigned territory. Key responsibilities include developing donor loyalty, creating strategic plans to increase donations, cultivating and nurturing partnerships, and focusing on material donation acquisition.
Develops and executes a comprehensive donation acquisition strategy aligned with organizational growth objectives including creating an operations plan to achieve daily, monthly, quarterly, and yearly goals.
Identifies emerging donation trends, community opportunities, and market dynamics to proactively position GSFB for sustained donation growth.
Analyze donation performance data, geographic trends, and operational metrics to drive date-informed decision making.
Manages attended donation centers (ADC) throughout the territory.
Responsible for appropriate management of assigned budget, ensuring operating costs are managed to budget.
Develops strategic solutions to ensure that mission-critical goals are met, ensuring operational sustainability.
Identify optimal locations for donation bins, coordinating their placement, and ensuring they are serviced and maintained effectively.
Coordinates with property owners, local authorities, and community partners to secure permissions for bin or trailer placement and ensures forms such as MOU are in order.
Optimizes bin placement strategies based on community needs, traffic patterns, and feedback; adjusts locations as required for maximum impact.
Establishes relationships with local charities, schools, and businesses to acquire excess products.
Manages the scheduling and logistics of bin installation, including loading and unloading equipment such as pallet jacks and forklifts when necessary.
Monitors donation bins or trailers regularly to ensure they are clean, properly stocked, and in good repair; performs maintenance or coordinates repairs as needed.
Utilizes inventory management systems to track bin locations, contents, and maintenance history accurately.
Maintains detailed records of site visits, placements, removals, and maintenance activities; communicates effectively with Team Members and stakeholders.
Manages the full procurement lifecycle, including purchasing tracking of inventory, and ensuring timely delivery.
Leads the development and strengthening of community partnerships with a focus on product acquisition.
Cultivates and fosters high-level relationships with people in various industries to strengthen community engagement and donor pipelines.
Supports product acquisition efforts through evaluating potential partners based on price, quality, condition, and reliability.
Builds strong relationships, monitor performance, and resolve issues with partners.
Works with Goodwill International and other Goodwill locations nationally to learn donation drive best practices.
Partners with support areas (Transportation, Warehouse Operations, Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures and regulations.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Plays critical role in driving company culture change efforts and change management processes.
Performs other related duties, as assigned.
7+ years of project management, event planning, or marketing experience desired
Strong communication skills, both written and verbal.
Strong negotiation skills.
Strong work ethic with good attention to detail as well as ability to be self-motivated and take initiative
Solution oriented and decisive by nature as well as strong influence and negotiation skills
Proficient in Microsoft Office Suite
Ability to speak, read, and write proficiently in English
Bachelor’s degree or equivalent experience preferred
Valid drivers’ license and clean MVR
Ability to pass a background check, where applicable for position
Ability to occasionally work evenings, weekends, and holiday events
Willingness to travel within Bay Area for site visits on a daily basis
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
