5-7 years in operations management or equivalent role
Strong leadership and organizational skills
Excellent understanding of data analysis and KPI tracking
Experience in systems creation and implementation
High proficiency in technology and social media platforms
Team player with exceptional communication skills
Ability to adapt quickly and handle multiple responsibilities
Responsibilities
Develop and implement efficient systems for operations covering sales, lead generation, and support functions
Maintain daily workflow and refine existing policies
Oversee financial operations including budgeting and payroll management
Facilitate communication between team leaders and members regarding workflow issues
Track team and individual performance metrics, reviewing key conversations weekly
Recruit, train, and manage administrative staff ensuring accountability
Create exceptional experiences for clients and team members
Benefits
Flexible work environment
Opportunity for professional growth and development
Supportive team culture geared towards collaboration
Access to cutting-edge technology and resources
Potential for performance-based recognition and rewards
Full Job Description
Summary
As we continue to grow and expand our team, our services and connection through our communities we are looking for our "Empire Multiplier", Director of Operations. The Director of Operations is a talented individual who sees the big picture of the team's goals and gets excited about creating a plan, strategy and systems in place that will result in effective growth & productivity for the organization. As the Director of Operations, you will also serve as a leader in our organization and manage the team's day to day operations to run the team as a well oiled machine. The Director of Operation is the force within the organization that helps the owners of the team accomplish the vision of the company.
Responsibilities
Develop and implement systems for sellers, buyers, lead generation, contact database management, social/tech media and back-office support. Ensure that all systems and processes run efficiently for the team.
Maintain daily operations/workflow and implementing existing and new policies.
Responsible for maintaining all financial systems. This includes maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining budget, generating financing reports and keeping track of the team's production. Responsible for the accuracy and timeliness of all financial information.
Oversee all correspondences between the team leader, supportive staff and team members. Keep the lead agent informed regarding any problems or issues that need to be handled
Track the whole team and individual team member's activities & KPIs. Review 4 conversations with lead agents weekly.
Responsible for hiring, training, consulting, and holding accountable all additional administrative team members.
Create WOW experiences for clients and team members.
Responsible for execution of the team owner's vision
Qualifications
You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work and your ability to serve others. You are an empire protector focused on protecting the time and financial resources of top producers.
Humble, Hungry & Smart
Growth & Goal focused - Highly competitive
An assertive, take-charge attitude
Persistent, Gritty, strong follow-up skills
Able to Flex and Adapt quickly
Proven experience as Director of Operations or equivalent position
Excellent organizational and leadership abilities
Strong knowledge of data analysis and Key Performance/Operation Indicators
Exceptional organizational and project management abilities
Strong attention to detail
Strong knowledge in Technology and Social Platforms
Outstanding communication and people skills
Service-based attitude
Team Player
In depth knowledge of diverse business functions and principles (Sales, Real Estate Sales, Customer Service etc.)
