Director of Enrollment Technology and Analytics

Location

Remote

Department Information

Office of Admissions

Job Summary

Reporting to the Associate Vice President for Enrollment Management, Admissions, the Director of Enrollment Technology & Analytics provides strategic leadership for the functional use of technology, data, analytics, and business processes that support undergraduate and graduate enrollment management. The Director serves as the division's lead business analyst for admissions technologies, translating enrollment strategy into technology-enabled solutions that improve recruitment, admissions operations, communication, and the prospective and admitted student experience. Working collaboratively with the Slate Captain, Undergraduate Admissions, Graduate Admissions, University Communications and Marketing, Institutional Research, Information Technology, and other campus partners, this position identifies opportunities to improve business processes, leverages data to inform decision-making, develops actionable enrollment intelligence, and advances continuous improvement across the enrollment lifecycle.

This position serves as one of the division's advanced functional experts for Technolutions Slate CRM, developing complex queries, dashboards, datasets, reports, workflows, and other functional solutions that optimize enrollment operations and support data-informed decision-making.

This is a fully remote position. The incumbent must reside and work in the states of Georgia or South Carolina.

Responsibilities

• Serve as the strategic business lead for enrollment technologies supporting undergraduate and graduate recruitment, admissions, and enrollment management, translating operational needs into technology-enabled solutions that improve efficiency, service, and the student experience
• Develop, analyze, and interpret enrollment data, CRM analytics, and recruitment performance metrics to identify trends, evaluate effectiveness, and inform strategic decision-making across the enrollment funnel
• Support enterprise enrollment intelligence initiatives by contributing to future business intelligence platforms, predictive analytics, artificial intelligence implementations, cross-functional technology projects, and enterprise data initiatives across Enrollment, Marketing, and Student Success
• Provide consultation, documentation, training, and technical guidance to enrollment staff regarding Slate functionality, reporting, analytics, business processes, and best practices for data-informed decision-making
• Evaluate emerging enrollment technologies, artificial intelligence applications, analytics tools, and CRM capabilities, recommending and implementing innovations that enhance enrollment performance, operational effectiveness, and the prospective and admitted student experience
• Develop and implement functional CRM solutions that support enrollment operations, including workflow enhancements, communication strategies, recruitment segmentation, admissions processing, reporting, and enrollment forecasting
• Conduct business process reviews using technology and analytics to eliminate barriers, reduce manual effort, improve service delivery, and strengthen operational performance through continuous process improvement
• Collaborate with Undergraduate Admissions, Graduate Admissions, Marketing, Institutional Research, Information Technology, and other partners to improve data quality, system integration, reporting capabilities, and operational effectiveness across the enrollment lifecycle
• Partner with the Slate Captain to design, implement, and continuously improve functional workflows, business processes, communication strategies, and automation within Slate while distinguishing functional business ownership from technical system administration, system configuration, infrastructure, and integrations
• Design, develop, and maintain complex Slate queries, datasets, dashboards, reports, prompts, visualizations, and segmentation strategies that provide actionable enrollment intelligence and support recruitment, admissions, communications, forecasting, and operational decision-making

Required Qualifications

Educational Requirements

• Bachelor's Degree in Information Systems, Data Analytics, Computer Science, Higher Education Administration, Business Analytics, or a related field

Required Experience

• Five years of progressively responsible experience supporting enrollment technologies, CRM systems, data analytics, business intelligence, or admissions operations
• Demonstrated experience using Technolutions Slate CRM, including the development of complex queries, datasets, dashboards, reports, segmentation strategies, workflows, prompts, or other functional CRM capabilities supporting enrollment operations
• Demonstrated experience analyzing enrollment data and developing reports, dashboards, visualizations, and operational metrics that inform strategic decision-making
• Experience translating operational business needs into scalable technology solutions and business process improvements

Preferred Qualifications

Preferred Educational Qualifications

• Master's Degree

Preferred Experience

• Five or more years of experience supporting Technolutions Slate CRM
• Demonstrated experience developing advanced Slate queries, dashboards, datasets, reports, workflows, portals, and functional CRM solutions
• Experience with Banner Student Information System
• Experience with SQL, Power BI, Tableau, or other business intelligence and data visualization platforms
• Experience with predictive analytics, artificial intelligence applications, workflow automation, and enrollment reporting
• Knowledge of enrollment management, admissions operations, CRM strategy, and student lifecycle analytics

Proposed Salary

$80,000 - $90,000

This is an exempt position paid on a monthly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to work independently and collaboratively
• Ability to maintain confidentiality and secure sensitive information
• Able to work varied schedule or overtime bases on business needs

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

Open Until Filled

Application review may begin as early as November 19, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu .

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu .

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.
• Evening and weekend work may be required.
• Working with high stress situations.
• Stand, bend, walk and lift as needed throughout the day.
• Work performed in indoor and outdoor environments.

Background Check

• Position of Trust + Education