Job Description

Director, Emergency Services -

SHIFT: Full Time, No Weekends

Job Summary

The Director Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.

Job Responsibilities

Service
• Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
• Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
• Advances the patient experience agenda in the Emergency Department.

People
• Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
• Adheres to all Human Resource policies.
• Effectively communicates departmental, organization and industry information to staff.
• Facilitates evidence based employee engagement practices.
• Effectively builds strong relationships and networks to deliver upon organizational and department goals.
• Participate in employee and patient rounding and identifies and mentors potential future leaders

Quality
• Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
• Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
• Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
• Oversees a PI program that consistently monitors and evaluates critical aspects of care.
• Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.

Finance
• Seeks new program strategies and/or program enhancements which would expand patient services.
• Develops, prioritizes and defends a capital equipment requests.
• Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources.

Growth
• Advances the growth agenda for emergency services.

Community
• Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
• Develops and builds strategic external networks.

Knowledge, Skills, Abilities, Behaviors
• Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred Required

Qualifications
• Bachelor's degree Nursing Required
• Master's degree MHA, MSN, MBA, or related field Preferred
• 3+ years of experience in emergency services Required
• 3+ years of experience in a leadership role Preferred

Licenses, Certifications, & Training
• Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation. Required
• Advanced Cardiac Life Support (ACLS) Required
• Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) Required
• Basic Life Support (BLS) Required

Additional Information

• Great admin team - out of the box thinking
• ER service line - success story
• FSED is excellent (TriCities)
• Attention and exposure to the ER Service line - great growth and ability
• Great services - growing hospital
• ED Specific - good metrics / Patient satisfaction
• Community hospital - people wear more hats
• Growth opportunities
• Busy ER Center- 105-115 per day
• ER-22 beds
• Pediatric population
• 60 FTE's
• Must be a strong leader and be able to deal various personalities
• Must have 5+ years with ER Leadership
• Hold staff accountable
• Strong personalities in the ER - hold people accountable
• People in the department for a long time
• Someone who can identify clicks and break down silos
• Coaching - auditing
• Must have a sense of urgency
• IMPORTANT: All resumes must be submitted with a brief candidate summary that outlines the key qualifications required for this position as per the job description. Please showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be shared with the client along with the resume. Candidates without a proper write-up will not be forwarded to the client.