QUALIFICATIONS/ABILITIES: - Bachelor's degree in Supply Chain, Operations, Business, Engineering, or a related discipline preferred; equivalent progressive distribution leadership experience may substitute.
- 10+ years of progressive distribution, warehousing, logistics, or supply chain leadership experience, including multi-functional operations leadership.
- Demonstrated experience leading high-volume distribution operations or experience with comparable complexity preferred.
- Strong financial acumen with experience using P&L, labor, cost-per-unit, service, and productivity data to drive decisions.
- Proven ability to lead through change, build accountable leadership teams, and develop successors.
- Strong knowledge of safety, quality, inventory control, transportation, customer service, labor planning, and continuous improvement.
- Excellent communication, executive presence, judgment, integrity, and ability to make timely decisions under pressure.
RESPONSIBILITIES - HOW THIS POSITION SUPPORTS THE VISION - Partner with the COO to set the Distribution Center operating strategy, annual priorities, capacity plans, and performance expectations.
- Provide overall leadership and governance across the Distribution Center, ensuring the General Manager and functional leaders are aligned to business objectives.
- Establish the operating management system, including KPI definitions, review cadence, accountability routines, escalation paths, and standard work.
- Coach and develop the General Manager along with supporting the Operations Managers and Team Leads; ensure leadership depth and succession plans are in place for critical roles.
- Oversee operating performance across safety, service, quality, productivity, labor, inventory, transportation, maintenance, and cost.
- Partner with Finance and COO on P&L performance, annual operating plans, labor strategy, capital planning, and long-range capacity requirements.
- Lead strategic growth readiness, including capacity expansion, automation strategy, network changes, customer implementations, and major operating initiatives.
- Ensure customer commitments and service expectations are translated into reliable operating capabilities.
- Champion a culture of ownership, accountability, continuous improvement, and respect for Associates.
• Protects company assets ensuring all equipment is used and maintained properly.
• Maintains awareness of cost-saving initiatives and process improvements.
• Adheres to all security and safety rules and regulations to ensure a safe environment for all Associates.
• Assist in any task requested by either the direct Manager or any person in Management.
• Maintain a highly efficient work environment.
• Work as a team within all functional work areas.
INDICATORS OF PERFORMANCE - Sustained achievement of DC financial and operating targets established with the CFO and COO.
- Consistent performance against cost per unit, customer SLA, on-time shipping, inventory accuracy, safety, overtime, productivity, and engagement measures.
- Clear, repeatable operating management system with timely escalation and documented corrective action.
- High-performing leadership team with documented succession coverage for critical positions.
- Capital projects and strategic growth initiatives delivered on time, within approved scope, and with measurable business impact.
- Improvement in customer experience and cross-functional stakeholder satisfaction.
- Reduction in recurring operational problems through root-cause elimination rather than repeated firefighting.
IMPROVING THE SYSTEM - All Fait Associates are responsible for documenting and fixing problems within the system. In addition, this role is responsible for improvement project participation, planning, communicating and implementing solutions within the scope of the position.
PERSONAL IMPROVEMENT Fait will provide resources and support, relevant to the position, for education and training as needed. It is the Associate's responsibility to seek approval, schedule and participate in education and/or training that will prepare him/her for present and future needs. A post-training recap may be required.
