Job Summary:The Director of Database Administration the Database Administration team and holds ultimate accountability for the availability, performance, security, and disaster-recovery readiness of the organization's Microsoft SQL Server environment. This role combines hands-on technical leadership with people management, sets the strategy for high availability and disaster recovery, and represents the database function in cross-departmental planning.
Duties and Responsibilities:Team Leadership
- Manage and develop the DBA team, including hiring, mentoring, performance management, and career growth planning.
- Establish clear on-call rotations, escalation paths, and operational runbooks for production database support.
- Build a culture of accountability and continuous improvement around database reliability and performance
Database Operations & Performance
- Own the assessment of database needs across Neumo's product lines, identifying capacity, performance, and architecture gaps before they become problems
- Monitor and optimize performance across production database instances spanning both cloud/SaaS and on-premise government deployments
- Lead root cause analysis and remediation for database incidents, performance degradation, and capacity constraints
- Oversee backup, disaster recovery, and business continuity practices for systems supporting legally mandated government functions (e.g., court records, jury systems, tax processing)
- Drive standards for database security, access control, and compliance appropriate to government and regulated data (PII, CJIS, state-level compliance frameworks, etc.)
Cross-Functional & Strategic Work
- Partner closely with Product to align database architecture, technical operations, and roadmap decisions with Neumo's broader data strategy
- Translate product requirements into database and data infrastructure plans that work across diverse deployment models (multi-tenant SaaS and customer-hosted on-prem environments)
- Collaborate with Engineering leadership on data architecture decisions affecting scalability, migration planning, and platform modernization
- Act as a key technical stakeholder in conversations with government customers and partners regarding data handling, uptime guarantees, and compliance posture
- Contribute to Neumo's overall data strategy, including governance, data quality standards, and long-term platform evolution across product lines (DMV, Courts, County, Jury, RMS, Tax, Pension)
Education and Experience:- Bachelor's degree in Computer Science, Information Systems, or equivalent experience
- 8+ years of Microsoft SQL Server database administration experience
- 3+ years of experience directly managing or leading a technical team
Knowledge, Skills and Abilities:- Proven experience designing and operating SQL Server HA/DR solutions (Always On Availability Groups, failover clustering, log shipping)
- Strong track record of leading disaster recovery planning, testing, and execution
- Deep understanding of SQL Server performance tuning and enterprise monitoring practices
- Strong communication skills, with the ability to represent technical work to non-technical stakeholders
- Experience developing and enforcing database security and patching standards
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
