4-7 years experience in management consulting, agency strategy, or marketing analytics
Demonstrated success in executing data-driven marketing transformations
Strong SQL and BI skills, coupled with the ability to communicate effectively with executives
Experience with enterprise procurement, security, and change management processes
Responsibilities
Build and scale the Client Success organization from the ground up; hire and coach team members
Act as a trusted advisor to C-suite, creating value roadmaps tied to specific client KPIs
Facilitate data enablement and training to achieve measurable marketing lift within 60-90 days
Manage upsell/cross-sell and renewal strategies to drive account expansion
Conduct impact reviews to evaluate results, identify gaps, and determine next steps
Translate customer feedback into themes that influence product development
Create agile playbooks and streamline tools for operational efficiency
Benefits
Free health, vision, and dental insurance
401(k) with company match
Unlimited paid time off plus 13 company holidays
Daily lunch stipend through Grubhub
Pre-tax commuter benefits
Full Job Description
Role
Covariance is hiring a Director of Customer Success to be a trusted advisor to the world's largest brands after they sign. You'll partner with CMOs and VPs of Marketing, Media, Loyalty, and Analytics to put our AI-powered competitive & audience intelligence platform to work on their biggest growth questions. You'll help every customer see the value, grow with us, and renew.
Covariance is a fast-growing MIT spinout reimagining advertising. Covariance helps the F500 obtain drastically better outcomes through advanced AI and proprietary data. We are looking for motivated, detail-oriented team members that are excited about working on the frontier of AI products. Responsibilities
Success plans: define success with each customer, covering their goals, the metrics that prove value, and the path to renewal and expansion.
Business reviews: lead regular reviews with customer executives that show the value they're getting and set the next priorities.
Trusted advisor: be each customer's go-to partner, building relationships across their marketing, analytics, and leadership teams.
Trials: set success criteria at signature and lead the readout that turns trials into subscriptions.
Platform expert: use the platform yourself to answer customer questions, find new ways to apply our data to their business, and turn wins into case studies.
Growth and renewals: own renewal for your accounts, grow adoption, and spot opportunities to expand.
Voice of the customer: bring what you hear from customers to Product to help shape the roadmap.
Playbook: build the business review cadence, scorecards, and renewal process as we scale.
Qualifications
Experience: 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
Industry: you've worked with retailers, restaurants, or other consumer brands with physical stores, and you know how their marketing, loyalty, and finance teams make decisions.
Data fluency: you're hands-on with data, run complex analyses yourself, and tell clear stories from data.
Executive presence: you're a trusted partner to CMOs and VPs, and you turn analysis into recommendations they act on.
Adtech and martech: you know how audiences, identity, ad platforms, and measurement fit together.
AI tools: you use AI every day to analyze, draft, and prepare, so you can do more for every customer.
Location
Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion. Compensation & Benefits
The salary range for this position is $150,000 - $200,000 base + bonus + equity compensation (options)
