Salary: See Position Description
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number:
Agency: University of South Carolina
Opening Date: 11/12/2026
Closing Date: 11/30/2026 11:59 PM Eastern
Agency Specific Application Procedures:: Your application must be submitted online at https://apptrkr.com/9959352
Class Code:: BC50
Position Number:: 9959352
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: Unclassified
Job Responsibilities
Director of CRM Technology Department: PROV Graduate School Advertised Salary Range: Part/Full Time: Full Time
Advertised Job Summary This role provides leadership and guidance on the technological infrastructure and systems essential for leveraging CRM functionality to achieve the university's graduate enrollment goals and support the integrations with other graduate admissions applications across campus as well as with Banner, USC's student information system. The position oversees the role-based authorization, onboarding, and training of employees in their use of enterprise student systems including but not limited to Banner, DegreeWorks, Datawarehouse, and BDMS
Minimum and Additional Requirements
Knowledge/Skills/Abilities - Knowledge and skills with other CRM systems, and SQL, is highly desired. - Knowledge and understanding of how technology can improve the office objectives in the areas of application processing, marketing, recruiting, relationship management and business processes. - Able to evaluate, understand, and strategically apply technology in higher education or enrollment management setting. - Possess skill in working with individuals at many levels and with different types of expertise to arrive at appropriate solutions, often involving compromise, including the ability to determine when to elevate issues beyond a project team and when to resolve them in a constructive manner. - Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team. - Must possess and maintain a customer-friendly attitude. - Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically. - Must maintain confidentiality of data. - Excellent verbal, written, and interpersonal communication skills required. - Ability to collaborate with others.
Preferred Qualifications
Preferred Qualifications - Experience with enrollment management CRMs (constituent relationship management system), Banner Student, Banner Document Management. - Understanding of current issues and trends in Admissions and Enrollment Management. - In-depth understanding of higher education organization, policies, processes, and systems supporting student-centered operations.
Additional Comments
Job Close Date 11/30/2026 Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 30, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: - Health and Life Insurance - Retirement Programs - Paid Tuition - Dependent Scholarships - Annual Leave - Sick Leave - 13 Paid Holidays (including an extended December holiday) - Paid Parental Leave - Professional Development Opportunities Clickhttps://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsc.edu%2Fabout%2Foffices_and_divisions%2Fhuman_resources%2Fcareers%2Findex.php&data=05%7C01%7CKURTRS%40email.sc.edu%7Ceca45df616784275e15908dab2a706ac%7C4b2a4b19d135420e8bb2b1cd238998cc%7C0%7C0%7C638018727680845870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ%2FH5%2F8hDRUw%3D&reserved=0 to learn more about why you should work at USC. To apply, please visit: https://apptrkr.com/9959352
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
