Director of Crew Scheduling

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Crew Scheduling Director in our Flight Operations Department. The primary responsibility of the position is overall leadership of the crew scheduling department, including overseeing department staffing, resources, and day-to-day operations. The successful candidate will have advanced skills in Microsoft Office Suite and airline flight operations experience. This position will report to the Senior Director, Operational Strategy.

Essential Duties:

• Oversee the Manager of Crew Scheduling and Crew Scheduling Training Manager
• Evaluate standard operating procedures (SOP) of Crew Scheduling, Operational Playbooks, and federal regulatory processes and procedures
• Ensure the department is staffed appropriately and has the necessary tools to effectively carry out their duties
• Ensure coordination with our external hotel vendor and ensure crews are efficiently provided hotel rooms during Remain Over Nights (RONs)
• Ensure procedures are being complied with in accordance with the Code of Federal Regulations (CFR), applicable contracts, and company procedures
• Execute safety risk management and perform safety assurance following safety management system (SMS) principles
• Notify and respond to management/senior management inquiries on a real-time basis regarding operational problems, such as major incidents and/or newsworthy events that involve the flight crews
• Coordinate with Operations Control Center (OCC) Managers and Director of OCC on irregular operations strategy
• Implement new technologies to drive operational efficiencies and mitigate risk
• Act as a liaison with flight crew labor unions (Airline Pilots Association (ALPA) and Association of Flight Attendants (AFA) as required for crew scheduling related issues
• On call responsibilities as required

Job Qualifications and Competencies:

• Advanced experience in Microsoft Office Suite
• Cross Collaborative Experience amongst stakeholders (OCC, Flights Ops, payroll, etc.) with proven results
• Excellent verbal and written communication skills
• Demonstrated knowledge with operational suite software, preferably Flightscape CAE Next Gen Ops Suite
• Five (5) Years of Crew Scheduling Experience or Equivalent

Preferred Qualifications:

• Bachelor's degree
• Demonstrated competence in effective project management skills
• Leadership/management experience
• Three (3) years Crew Scheduling Experience
• Experience onboarding crew scheduling technology
• Airline Operational Suite experience

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment
• Some travel may be required

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:
$100,000.00/Annual Salary

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:
November 13, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.