Job purposeUnder the direction of the General Manager, the incumbent is responsible for daily administration of Title 31 reports, processes CTR, and monitors compliance with the rules of Title 31 and ICS.
Duties and responsibilities- Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
- Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
- Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
- Support departments by collecting and coordinating internal compliance data with auditors and various departments.
- Help others by answering questions and responding to requests.
- Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
- Occasionally trace a sample of potential reportable items through the transactions flow to endure compliance with Title 31.
- Investigate possible violations of internal procedures/controls.
- Monitor compliance with the rules and requirements of Title 31 and ICS.
- Assist in the development of new procedures, as needed, to accommodate operational and regulatory changes.
- Supports Title 31 training in all departments.
- Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.
- Promote positive public/team member relations at all times.
- Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Safeguard the confidential information of all team members, department, and company records.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
- Perform other duties as assigned.
Qualifications- High School Diploma or equivalent required.
- Bachelor's degree required.
- Three (3) or more years of experience in the casino industry required. Experience or a combination of education and/or experience with Federal Regulations.
- Gaming experience preferred.
- Ability to obtain a gaming license.
- Ability to work flexible schedules, including nights, weekends and holidays is required.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
- Must be proficient in MS Word, Excel, Power Point, and Outlook.
- Ability to establish priorities, meet deadlines and handle multiple simultaneous tasks.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
- Excellent interpersonal, organizational and communication skills.
- Display strong work ethic and teamwork.
Benefits- Medical (HSA available with High Deductible Health Plans)
- Dental
- Vision
- Life, AD&D (including voluntary options for employee, spouse, and/or children)
- Short-term Disability
- Long-term Disability
- 401k with match
