5-7 years of experience in Commercial Lines insurance
3+ years in a leadership or management role
Relevant certifications (CIC, CPCU, ARM)
Bachelor's degree in Business, Insurance, Risk Management, or related field preferred
Deep knowledge of commercial property & casualty insurance products and underwriting
Responsibilities
Lead and manage the Commercial Lines department
Develop strategies to enhance department growth and profitability
Monitor performance metrics and implement improvements
Oversee client onboarding, renewals, and servicing
Maintain strong carrier relationships and negotiate with underwriters
Ensure compliance with policies and regulations
Conduct regular training and development sessions for team members
Benefits
100% company-paid group health insurance for employees
401(k) plan with 3% safe harbor match
Comprehensive dental and vision insurance
Generous Paid Time Off (PTO)
Company-paid holidays including major federal holidays
Ongoing training seminars and professional development
Work-life balance initiatives
Full Job Description
Job Overview:
The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives. This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain. Requires strong leadership, deep insurance knowledge, and strategic oversight.
Work Environment:
Monday through Friday - 8:30am to 5:00pm
Professional office setting
Fast-paced, team-oriented environment
Frequent collaboration with executive leadership and departmental staff
Required - Occasional local travel to local office locations
Benefits:
Annual Base Salary + Bonus Opportunities
Group Health Insurance: 100% company-paid for employee
(eligibility begins the 1st of the month after 90 days)
401(k) plan with 3% safe harbor match
(eligibility begins the 1st of the month after 12 months)
Dental and Vision Insurance
Paid Time Off (PTO)
Company-paid holidays:
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday
Group Long-Term Disability Insurance: 100% company-paid for employee
(eligibility begins the 1st of the month after 12 months)
Weekly pay
Workers' Compensation
Career growth opportunities
Work-life balance
Ongoing training seminars
Team meetings and hands-on training
Bereavement leave
Jury duty leave
Requirements:
Education:
Relevant certifications (e.g., CIC, CPCU, ARM)
Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred
Experience:
Minimum 7 years of experience in Commercial Lines insurance
At least 3 years in a leadership or management capacity
Proven track record of business development and client retention
Knowledge, Skills, and Abilities:
In-depth knowledge of commercial property & casualty insurance products and underwriting
Problem Solving Skills
Strong understanding of industry laws, regulations, and compliance standards
Excellent leadership, communication, and interpersonal skills
Knowledge and a working relationship with top carriers in the independent insurance agency channel
Detail-oriented with strong organizational and multitasking abilities
Commitment to customer service and quality assurance
Primary Duties:
Lead and manage the Commercial Lines department, ensuring high performance and service excellence
Develop strategies to drive department growth and profitability
Monitor and evaluate performance metrics and implement improvements as needed
Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
Maintain strong carrier relationships and negotiate with underwriters on complex accounts
Ensure compliance with company policies, industry regulations, and quality control standards
Conduct regular training and development for team members
Stay current with market trends and changes in regulations
Prepare reports, forecasts, and presentations for executive management
Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)
Supervisory Responsibilities:
Directly supervises account managers, producers, and support staff within the Commercial Lines team
Responsible for hiring, training, performance evaluations, and coaching
Provides leadership and direction to achieve department goals
