Job Overview:
The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives.
This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain. Requires strong leadership, deep insurance knowledge, and strategic oversight.
Work Environment:
- Monday through Friday - 8:30am to 5:00pm
- Professional office setting
- Fast-paced, team-oriented environment
- Frequent collaboration with executive leadership and departmental staff
- Required - Occasional local travel to local office locations
Benefits:
- Annual Base Salary + Bonus Opportunities
- Group Health Insurance: 100% company-paid for employee
- (eligibility begins the 1st of the month after 90 days)
- 401(k) plan with 3% safe harbor match
- (eligibility begins the 1st of the month after 12 months)
- Dental and Vision Insurance
- Paid Time Off (PTO)
- Company-paid holidays:
- New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday
- Group Long-Term Disability Insurance: 100% company-paid for employee
- (eligibility begins the 1st of the month after 12 months)
- Weekly pay
- Workers' Compensation
- Career growth opportunities
- Work-life balance
- Ongoing training seminars
- Team meetings and hands-on training
- Bereavement leave
- Jury duty leave
Requirements:
Education:
- Relevant certifications (e.g., CIC, CPCU, ARM)
- Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred
Experience:
- Minimum 7 years of experience in Commercial Lines insurance
- At least 3 years in a leadership or management capacity
- Proven track record of business development and client retention
Knowledge, Skills, and Abilities:
- In-depth knowledge of commercial property & casualty insurance products and underwriting
- Problem Solving Skills
- Strong understanding of industry laws, regulations, and compliance standards
- Excellent leadership, communication, and interpersonal skills
- Knowledge and a working relationship with top carriers in the independent insurance agency channel
- Detail-oriented with strong organizational and multitasking abilities
- Commitment to customer service and quality assurance
Primary Duties:
- Lead and manage the Commercial Lines department, ensuring high performance and service excellence
- Develop strategies to drive department growth and profitability
- Monitor and evaluate performance metrics and implement improvements as needed
- Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
- Maintain strong carrier relationships and negotiate with underwriters on complex accounts
- Ensure compliance with company policies, industry regulations, and quality control standards
- Conduct regular training and development for team members
- Stay current with market trends and changes in regulations
- Prepare reports, forecasts, and presentations for executive management
- Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)
Supervisory Responsibilities:
- Directly supervises account managers, producers, and support staff within the Commercial Lines team
- Responsible for hiring, training, performance evaluations, and coaching
- Provides leadership and direction to achieve department goals
