We are looking for a Director of Cloud Platform & Operations to lead our Cloud Operations and DevOps teams and evolve the way we build, operate, secure, and scale our cloud platforms.
This is a senior technical leadership role combining people leadership, cloud architecture, DevOps, security, reliability, and automation. You will be responsible for assessing our current practices, identifying opportunities for improvement, and establishing standards that enable our engineering teams to deliver software securely and efficiently.
You will lead and develop the members of our Cloud Operations and DevOps teams while working closely with Engineering and Product leadership to ensure our platforms support the needs of our products and customers.
We operate primarily in the Microsoft Azure ecosystem, and we are actively embracing AI and automation throughout our organization. We are looking for someone who will challenge manual processes, improve developer self-service, strengthen our security posture, and explore how AI and automation can make cloud operations more proactive and efficient.
This is a hands-on leadership role. We want someone who can set strategy and develop people, but who is also technical enough to dive into our architecture, pipelines, infrastructure, security controls, monitoring, and operational practices when needed.
What You'll Do
- Lead and manage our Cloud Operations and DevOps teams, providing direction, coaching, mentorship, and professional development.
- Assess our existing cloud architecture, DevOps, and operational practices and develop a strategy for continuously improving them.
- Establish standards and best practices for Microsoft Azure, cloud infrastructure, networking, identity, access management, and platform services.
- Strengthen our cloud security posture, including identity and access, secrets management, vulnerability management, infrastructure hardening, and secure development and deployment practices.
- Drive improvements to CI/CD, Infrastructure as Code, deployment automation, environment management, and developer self-service.
- Establish strong practices around observability, monitoring, reliability, incident management, disaster recovery, and operational readiness.
- Partner with Engineering teams to improve the developer experience, reducing friction between writing software and safely running it in production.
- Help evolve traditional DevOps practices towards a more scalable platform engineering and self-service model where appropriate.
- Establish clear standards and metrics around availability, reliability, performance, security, cloud consumption, and operational efficiency.
- Manage and optimize cloud infrastructure costs while ensuring performance, scalability, reliability, and security requirements are met.
- Champion the use of AI and automation to reduce repetitive operational work, improve troubleshooting and incident response, identify risks earlier, and increase team productivity.
- Work closely with Engineering leadership to ensure platform capabilities and operational practices support the needs of our products and customers.
- Promote a culture of continuous improvement and operational ownership, including learning from incidents and addressing root causes rather than repeatedly treating symptoms.
Nice to Have
- Experience operating multi-tenant enterprise SaaS platforms.
- Strong Microsoft Azure experience.
- Experience with Azure DevOps and GitHub.
- Experience implementing Infrastructure as Code using Terraform or Bicep.
- Experience with Microsoft Entra ID, Azure RBAC and cloud identity/security.
- Experience with cloud security tooling such as Microsoft Defender for Cloud.
- Experience with Azure Monitor, Application Insights, Log Analytics and KQL.
- Experience establishing or evolving SRE and Platform Engineering practices.
- Experience with FinOps and cloud cost optimization.
- Familiarity with security frameworks and practices such as SOC 2, ISO 27001, OWASP and NIST.
- Experience operating cloud platforms across multiple products, regions, or environments.
- Experience supporting distributed engineering organizations.
- Experience using AI and automation within DevOps, SRE, security, or cloud operations.
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Voluntary Disability Insurance
- Company Stock Plan
- Company Bonus Plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- 401(k) with Company Match
- Teladoc Virtual Healthcare
- Health Advocate Program
- Paid Holidays and Generous PTO-we encourage you to use it!
- Flexible work environment with accountability and trust
- Opportunities for ongoing technical learning and career advancement
