Director of Clinical Services

About The Role:

The Clinical Director provides strategic and operational leadership across a continuum of behavioral health programs serving diverse populations. This role ensures the delivery of high-quality, evidence-based, and person-centered care through the supervision of program managers overseeing clinical teams, including therapists, case managers, peer support specialists, and behavioral health technicians. The Clinical Director is responsible for clinical oversight, program and staff key performance indicators, regulatory compliance, staff development, and the integration of trauma-informed, culturally responsive, and recovery-oriented practices. This position collaborates with executive leadership, quality assurance, and community partners to align services with organizational goals, funding requirements, and best practices in behavioral health care.

Essential Functions:

The essential functions of the Director are to:

• Oversight of program key performance indicators (KPIs)
• Provide clinical oversight to program managers supervising therapists, case managers, peers, and behavioral health technicians.
• Ensure compliance with state and federal regulations, licensing standards, and funding requirements.
• Oversee implementation of evidence-based, trauma-informed, and culturally responsive practices.
• Monitor clinical documentation quality, including assessments, treatment plans, and progress notes.
• Lead hiring, onboarding, supervision, and performance evaluation of clinical leadership staff.
• Analyze program performance data and implement quality improvement initiatives.
• Coordinate with executive leadership on strategic planning and service expansion.
• Respond to critical incidents, grievances, and audits with appropriate clinical and administrative action.
• Facilitate interdisciplinary collaboration across programs and external systems (e.g., justice, housing, education).
• Ensure staff maintain licensure, certifications, and required training.
• Represent the organization in community partnerships, funder meetings, and regulatory reviews.
• Promote a client-centered, recovery-oriented culture across all levels of care.
• Participate in strategic planning and budgeting

Key Competencies:

• Department Capacity Management: Demonstrates the ability to assess and align departmental capacity with organizational goals. Proactively identifies service demands and allocates resources to ensure optimal performance and sustainability. Balances short-term needs with long-term planning to support growth and impact. Collaborates across teams to address gaps and maximize efficiency. Maintains a clear understanding of staffing, workload, and infrastructure requirements
• Leadership & Mentoring: Lead by example to inspire trust and foster a positive team culture. Guide, mentor, and empower team members to maximize their potential, providing ongoing support and feedback for continuous growth. Build strong, trusting relationships within the team to encourage collaboration and open communication.
• Project Management: Leads assigned projects with full ownership and strategic oversight, from initiation through completion. Develops comprehensive project charters, identifies and mobilizes cross-functional project teams, and manages timelines, deliverables, and resource allocation. Exercises sound judgment and autonomy in decision-making, ensuring alignment with organizational goals. Prepares next-step recommendations for executive review and monitors outcomes post-launch to ensure sustainability and impact.
• Problem-Solving & Innovation: Apply advanced problem-solving skills to navigate complex challenges. Proactively identify potential issues, propose innovative solutions, and implement changes that align with organizational objectives. Your ability to think critically and act decisively will be key to overcoming obstacles.
• Trust & Integrity: Build and maintain strong relationships based on mutual respect and trust, both within the team and with external stakeholders. Demonstrate integrity and transparency in decision-making, ensuring that actions and outcomes are aligned with company values and goals.
• Team Development & Coaching: Mentor and develop less experienced team members, offering guidance and support for their professional growth. Foster a learning environment by sharing knowledge, providing constructive feedback, and encouraging a continuous improvement mindset.
• Collaboration & Influence: Work closely with cross-functional teams to drive project success. Use your leadership skills to influence decision-making and ensure alignment between various stakeholders. Cultivate a collaborative environment where diverse perspectives are valued, and the team works together to achieve shared goals.
• Communication & Reporting: Communicates clearly, consistently, and transparently across all levels of the organization. Provides timely updates on progress, challenges, and successes to internal and external stakeholders to ensure alignment and shared understanding. Demonstrates strong communication judgment by tailoring messaging to diverse audiences. Additionally, is responsible for accurately and effectively conveying agency decisions and directives from Executive and Senior Leadership to Program Leadership and agency staff, ensuring clarity, accountability, and organizational cohesion.
• Key Performance Indicator (KPI): Accountable for the performance of programs and staff within the division, with director-level success measured by overall division outcomes. Proactively monitors and analyzes key performance indicators (KPIs) to assess effectiveness, identify trends, and drive continuous improvement. Leads efforts to streamline workflows and implement best practices that enhance operational excellence. Uses subject matter expertise to foster innovation and team alignment. Additionally, serves as a key conduit for organizational communication-responsible for accurately and effectively conveying executive and senior leadership decisions and directives to program managers and frontline staff.
• Professional Conduct: Serve as a role model for a collaborative, team-oriented approach across all organizational levels, consistently demonstrating compliance with agency policies, the employee handbook, and promoting positive communication. Evaluate and align daily operations with the agency's mission of "enhancing the health of our community," while upholding the strategic pillars of Consumers, Collaborators, Staff, and Fiscal Responsibility in all decision-making and actions.

Qualifications

• Master's or doctoral degree in a behavioral health field (e.g., Social Work, Counseling, Psychology)
• Active Colorado licenseas one of the following:
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Professional Counselor (LPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (LP)
• Minimum of 5-7 years of clinical experience, preferably in community mental health or public behavioral health settings.
• Supervisory or leadership experience in clinical operations is strongly preferred.

Schedule:

M-F 8-5

Pay Information:

Salary Range: $109,000-$130,000

Eligible for Bilingual Stipend ($250/month)

So-what do you think?

If you've come this far, we're eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely.