Family Health Center

Director of Clinical Operations

Family Health Center$90K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in nursing or healthcare administration; Master's preferred
  • Current, unrestricted RN license in Massachusetts
  • 5-7 years of direct experience in an ambulatory care setting
  • 2-5 years of supervisory experience
  • Proficient in health systems management and quality improvement
  • Strong communication and leadership abilities
  • Bilingual skills preferred for patient interaction

Responsibilities

  • Develop and implement workflow processes for optimal patient care access
  • Lead initiatives to enhance patient and staff engagement
  • Collaborate with leaders to standardize clinical processes
  • Manage budgets and ensure resource efficiency
  • Oversee recruitment and training for clinical staff
  • Guarantee culturally competent care delivery

Benefits

  • Monday to Friday schedule (8:30am - 5:00pm)
  • Opportunity for leadership in strategic clinical operations
  • Focus on patient access and experience improvement
  • Emphasis on standardizing processes for operational efficiency
  • Engagement with diverse patient populations through bilingual support
Full Job Description
Position Summary: The Director of Clinical Operations will provide strategic direction and oversight for the day-to-day business operations of all FHCW sites. This role focuses on enhancing organizational effectiveness, improving patient access and experience, and implementing key process improvements across our clinical services.

Key Responsibilities:
• Develop and implement workflow processes to maximize access to high-quality care while supporting revenue goals
• Lead initiatives to improve patient and staff engagement and retention
• Collaborate with clinical and operational leaders to standardize processes and procedures
• Manage budgets and ensure efficient resource allocation
• Oversee recruitment, training, and development of assigned staff
• Ensure culturally and linguistically competent care delivery

Qualifications:
• Bachelor's degree in nursing or related healthcare administration field required; Master's degree strongly preferred
• Current, unrestricted RN license in Massachusetts
• 5-7 years of direct experience in ambulatory care setting
• 2-5 years of supervisory experience
• Demonstrated proficiency in health systems management and quality improvement methodologies
• Strong communication and leadership skills
• Bilingual skills (English and another language relevant to our patient population) preferred

Reporting Relationship: Senior Director of Practice Management

Monday - Friday; 8:30am -5:00pm

About Family Health Center

The Institute for Family Health is a not-for-profit health organization. Founded in 1983, the Institute is one of the largest community health centers in New York State. It serves over 85,000 patients annually at 31 locations in the Bronx, Manhattan and the mid-Hudson Valley. The Institute is a federally qualified health center network. Like all Community Health Centers, the Institute accepts all patients regardless of their ability to pay and is governed by a board that has a majority of health center patients. The Institute offers primary care, mental health, dental care, and social work, among other services. The Institute is accredited by the Joint Commission and recognized by the National Committee for Quality Assurance as a Level 3 patient-centered medical home. The Institute also leads programs and conducts research to address racial and ethnic disparities in health, advance the use of health information technology, and improve care for diabetes, depression, women’s health, and HIV. The Institute trains health students and professionals at all levels, including the operation of three family medicine residency programs: the Beth Israel Residency Program in Urban Family Practice, the Mid-Hudson Residency in Family Practice and the Harlem Residency in Family Medicine. It is also a major regional clinical campus for clinical rotations affiliated with the New York Institute of Technology College of Osteopathic Medicine.
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