The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential.
What you'll own- Client retention, churn strategy, and NPS
- MRR growth, upsell and cross-sell targets per AM
- Campaign ROI - CPL and MCAC within target
- Daily coaching and development of Account Managers
- SOPs, KPIs, and department-wide cadences
- Client escalations and root-cause resolution
What you bring- 6+ years in digital marketing; 3+ years in account management
- 2+ years managing teams of 5+ direct reports
- 4+ years hitting retention, upsell, and churn KPIs
- Deep knowledge of SEO, paid media, inbound, and web
- Systems-first mindset with SOP and KPI development experience
- Traction EOS or Rockefeller Habits familiarity is a strong plus
This role isn't for you if...- You develop up, not down
- Process and cadence feel optional to you
- You need a playbook handed to you
Why Jumpfactor- Competitive comp with performance-based bonuses
- 100% remote, skilled international team
- Paid training, events, and weekly learning programs
- Real career advancement in a fast-growing agency
