Director, Client Services – GTA

Location: Greater Toronto Area (Hybrid)Schedule: Monday to Friday

Salary: $100,000 to $120,000

We are actively hiring for this position  

About the Role

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

Key Responsibilities

• Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
• Own overall client satisfaction, retention, and growth across programs
• Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
• Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
• Oversee program planning, launches, optimization, and performance against KPIs
• Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
• Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
• Prepare and present executive-level business reviews, insights, and recommendations to clients
• Support new business growth through client expansion, upselling, and strategic initiatives

Qualifications & Experience

• 5+ years of experience in client services within retail, CPG, or sales execution
• Proven experience leading and developing high-performing teams
• Strong understanding of retail environments, field execution, and national programs
• Demonstrated ability to manage complex, multi-client portfolios
• Excellent communication, presentation, and stakeholder management skills
• Highly organized, strategic, and solutions-oriented mindset.
• Comfortable working in a fast-paced, evolving environment
• Willingness to travel, as required to support clients and teams

Why Join Match Retail?

• Senior leadership role with high impact and visibility
• Opportunity to work with leading national and global brands
• Collaborative, performance-driven culture
• Competitive compensation and benefits
• Career growth and professional development opportunities

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.Step 4: Final candidates participate in an in-person or virtual interview with the client.

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills andminimumrequirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.