Position Title: Director of Client Services, Live Events

Team: Live Events

Manager: VP Client Services, Live Events

Office Location: Wixom, MI

Role Summary:

The Director of Client Services leads the direction and execution of client relationship management with a strong emphasis on sales growth, client retention, and revenue expansion. This role is responsible for overseeing the full lifecycle of client engagement-from onboarding through renewal-while identifying and pursuing opportunities to deepen client value through upselling, cross-selling, and solution development. This position works cross-functionally with Creative, Marketing, and Operations teams to align client services with broader business goals.

This role requires a proactive mindset, strong leadership skills, and the ability to juggle multiple projects while staying calm under pressure. You'll also be expected to be onsite for select activations, sometimes for extended hours-including nights, weekends, and travel-as part of ensuring flawless execution.

Responsibilities:

• Client Growth & Strategic Leadership
  • Serve as the strategic lead across a portfolio of high-value clients, driving long-term account growth, retention, and satisfaction.
  • Identify and develop upsell and cross-sell opportunities in partnership with Sales, translating client goals into innovative experiential solutions.
  • Act as a senior advisor to clients, offering guidance on best practices in live, virtual, and hybrid engagement strategies.
• Team Leadership & Development
  • Lead, mentor, and encourage team that blends operational management with sales team values.
  • Foster a proactive, solutions-oriented culture that anticipates client needs and drives value beyond expectations.
• Sales & Business Development
  • Leverage project management tools and CRM systems to maintain visibility into pipeline, timelines, and account health.
  • Collaborate with Marketing teams on pitches, RFPs, and strategic pursuits.
  • Support revenue generation efforts by shaping proposals, contributing to scopes of work, and influencing pricing strategies that align with client value.
  • Represent the Client Services function in strategic planning and pipeline meetings.
• Program Oversight & Delivery
  • Oversee the end-to-end delivery of complex experiential programs, ensuring seamless execution from ideation through activation.
  • Partner with internal teams (Creative, Development, and Production) to align deliverables with client expectations and timelines.
  • Own client communications for escalations and key milestones, ensuring transparency and accountability.
• Insights & Innovation
  • Stay current on industry trends, technologies, and audience behaviors to provide thought leadership and inspire innovation.
  • Other duties as assigned.

Skills/Qualifications:

• 8-12+ years of experience in client services, account management, or program delivery within the experiential, event marketing, or live production space.
• Proven success managing high-profile clients and complex, multi-channel programs (physical, digital, and hybrid).
• Demonstrated experience in driving account growth through upselling, cross-selling, and strategic planning.
• Prior leadership experience managing and scaling client-facing teams in a fast-paced, deadline-driven environment.
• Strong understanding of sales cycles, proposals, and pricing models within a service-oriented business.
• Skilled in identifying client needs and converting them into revenue-generating opportunities.
• Financial fluency in managing scopes of work, budgets, and profitability across multiple accounts.
• Ability to serve as a trusted advisor to clients, guiding them through complex decision-making with confidence and creativity.
• Strategic mindset with the ability to zoom out for big-picture planning while remaining detail-oriented in execution.
• Deep knowledge of brand experience best practices, consumer engagement, and experiential strategy.
• Exceptional presentation, communication, and storytelling skills-able to influence stakeholders at all levels.
• High emotional intelligence and client-first mindset with the ability to build long-term relationships and navigate challenging conversations with poise.

Why Join Us

• Play a strategic role in strengthening collaboration, innovation, and operational excellence across the organization.
• Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development.
• Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun!
• Enjoy the flexibility of our hybrid work policy, with a balance of in-office collaboration and work-from-home days designed to support productivity, teamwork, and work-life balance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role requires onsite presence at key activations and events, where extended hours-including evenings and weekends-are common. Candidates should be comfortable being on their feet for long periods, working in fast-paced environments, and performing light physical tasks as needed. Lifting up to 25 lbs and pushing or maneuvering road cases are not uncommon, especially during setup or breakdown.

Additional Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures.

Apply today to join Bluewater Technologies and help us create memorable experiences that leave a lasting impression!