The Role The Director of Client Delivery is a senior operational leader within Inviso's Microsoft Solutions Group (MSG). This role leads Program and Project Managers and is accountable for consistent, high-quality execution across the client portfolio-on time, on budget, and aligned with customer outcomes.
Working with Practice Leaders, Architects, Sales, and executives, the Director owns delivery operations, resource planning, utilization, project financials, governance, and quality. The role also develops the project management organization and provides visibility into portfolio health, staffing needs, and business performance.
This position reports to the Microsoft Solutions Group Leader and supports Mid-Market and Enterprise customers across Commercial and Public Sector industries worldwide. It is 100% remote, requires U.S. time-zone working hours, and requires professional fluency in English.
Key Responsibilities - Lead, coach, and develop Program and Project Managers; set clear expectations and strengthen delivery capability.
- Own resource allocation, capacity planning, utilization, and bench optimization.
- Partner with Practice Leaders, Architects, and Sales to align staffing with project demand, client priorities, and growth plans.
- Oversee budgets, revenue forecasts, margins, and corrective actions across fixed-fee and time-and-materials engagements.
- Establish consistent delivery methods, governance, reporting, and portfolio standards.
- Monitor portfolio health and resolve scope, schedule, budget, staffing, quality, and customer risks.
- Ensure disciplined Sales-to-Delivery transitions with clear scope, ownership, budgets, resources, and expectations.
- Serve as the executive escalation point and provide timely operational and financial visibility.
Experience & Skills - 8+ years in professional services, consulting delivery, program management, or a related leadership role.
- Proven success leading Project Managers, Program Managers, or a professional services delivery organization.
- Experience overseeing multiple concurrent engagements with accountability for execution, financial performance, and customer satisfaction.
- Strong command of resource allocation, capacity planning, billable utilization, bench management, and project financials.
- Experience establishing delivery methodologies, governance, change control, operational reporting, and portfolio standards.
- Ability to partner with Sales and technical leaders to align demand, capacity, and delivery commitments.
- Experience managing client escalations and communicating effectively with executive stakeholders.
- Familiarity with project management, resource planning, and financial reporting tools.
Preferred Qualifications- Bachelor's degree in Business, Information Technology, Project Management, or a related field.
- PMP, PgMP, or another recognized project or program management certification.
- Delivery leadership experience in a Microsoft partner, cloud consultancy, systems integrator, or technology services firm.
- Familiarity with Azure, Microsoft 365, Microsoft Fabric, Databricks, and enterprise technology consulting.
- Experience scaling a PMO or delivery organization and implementing portfolio dashboards and resource management processes.
Compensation At Inviso, we believe great talent should be rewarded with competitive pay, meaningful benefits, and room to grow. OTE pay for this role ranges from $150,000 to $200,000 annually with an 80/20 base/bonus ratio), reflecting the cost of labor across multiple US geographic markets. Beyond base pay, we offer a strong benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, annual training reimbursement, paid time off, paid holidays, and additional perks designed to support your well-being and long-term success.
