SummaryTo supervise the day-to-day operations of the Catering & Conference Services Department, BC in addition to supporting the Vice President of Catering & Banquets with the Development of related support departments. To assist the VP of Catering and Banquets in maintaining the catering and conference services department, BC that consistently provides top-quality meeting management services to all group clients, with the explicit goal of facilitating re-booking and enhancing Resort profit margins.
Essential FunctionsPerform all job activities of a Conference Services Executive with groups as assign by the VP of Catering and Banquets. Work distribution for Catering and Conference Services, BC. Active role in developing and presentation of banquet menus. Maintain Comp Set survey relating to Catering and Conference Services. Coordinate the development of a Catering & Conference Services Training Manual. Provide guidance, and suggestions for improvement of BC Catering and CSE's performance regarding increases in profitability (food, wine, beverage sales, Boca by Design, Audio Visual) and sales skills. Monitor assigned project schedule as delegated by the VP of Catering & Banquets and BC GM. Review monthly maintenance schedule and work order status with BC GM. Conduct site inspections with potential clients/groups and sales managers for tentative bookings, as needed. Attend BC Operations, forecast, and BEO meetings. Inspections of banquet room set-ups,
before and after actual events to ensure quality control. Review and assign BC definite sales files with guidance of the VP of Catering and Banquets. Communicate to the VP the progress of group specification distribution of the Catering and CSE. Direct daily menu meeting with Conference Services, Catering, and support departments. Restructure agenda and improve format of meeting to improve productivity and reduce challenges or functions of groups. Master monthly forecast techniques of Catering and Conference Services revenues. Perform other related duties as assigned or requested by the VP/General Manager.
Internal RelationshipsAll departments in the Resort with emphasis on Audio Visual, Logistics, Banquets, Boca by Design, Catering, Sales, Convention Reservations, Front Office, Culinary Staff, Food and Beverage.
External RelationshipsClub Members, All Potential Clients, Meeting Planners, Production Companies and Vendors.
Qualifications- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Working knowledge of Food and Beverage sales as well as Hotel Operations
- Excellent verbal and written communication skills required.
- Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
- Must possess computer skills.
Education/Experience RequirementsMinimum 5 years in Convention Services. Hotel or Hospitality Degree at bachelor's Level, an unrelated degree with relevant hospitality experience can be considered. Working knowledge of computer systems. Personal appearance and grooming commensurate with high profile nature of job.
Physical RequirementsMust be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity Must be able to properly lift fifty pounds. Must be able to sit, stand, stoop or bend for duration of shift (at least 8 hours).
