SUPERVISES: Casino Managers

REPORTS TO: General Manager

EDUCATION: College degree preferred but not required.

EXPERIENCE:
• Minimum 8-10 years progressive casino operations experience.
• Minimum 5 years senior leadership experience overseeing multiple gaming departments.
• Extensive knowledge of:

o Slot Operations

o Table Games Operations

o Players Club and Loyalty Programs

o Player Development

o Gaming Analytics

o Revenue Management

o Internal Controls

o PGCB Regulations

o Title 31 / AML Requirements
• Demonstrated success managing multimillion-dollar gaming revenue operations.
• Proven ability to lead large teams through operational and cultural change.
• Strong financial, analytical, and strategic planning skills.
• Experience with budgeting, forecasting, labor management, and casino marketing initiatives.
• Experience managing VIP programs and high-value player relationships.

Able to lift or carry 50lbs occasionally

Able to stand and walk 8-10 hours

JOB RESPONSIBILITIES:

Strategic Leadership
• Develop and implement gaming strategies that maximize casino profitability and market competitiveness.
• Establish annual operating plans, departmental goals, revenue targets, and performance standards.
• Participate in strategic planning and property-wide initiatives as a member of the executive leadership team.
• Evaluate gaming performance trends and recommend operational improvements and investment opportunities.
• Lead change initiatives that improve business results and guest experiences.

Casino Operations Oversight
• Direct all Table Games, Slot Operations, Players Club, and Player Development functions.
• Ensure optimal staffing, scheduling, and operational coverage throughout gaming operations.
• Monitor gaming activity, floor performance, hold percentages, game mix, and operational efficiency.
• Evaluate slot product performance and make recommendations regarding game placements and acquisitions.
• Ensure efficient management of pits, table limits, staffing models, and game protection procedures.
• Maintain the highest standards of operational execution and guest service across all gaming areas.

Revenue Optimization
• Drive gaming revenue growth through effective operational leadership, product optimization, and player reinvestment strategies.
• Monitor daily, weekly, monthly, and annual gaming KPIs.
• Analyze labor costs, departmental expenses, gaming performance metrics, and player reinvestment programs.
• Develop and manage annual operating budgets and capital expenditure plans.
• Identify opportunities to improve profitability while maintaining compliance and service standards.

Player Development and VIP Relations
• Lead all player development initiatives and VIP relationship management activities.
• Establish player segmentation strategies and reinvestment guidelines.
• Develop programs designed to acquire, retain, and reactivate high-value guests.
• Foster strong relationships with key players through direct interaction and exceptional service.
• Collaborate with Marketing to develop promotions, events, and guest engagement programs.

Compliance and Risk Management
• Ensure full compliance with all Pennsylvania Gaming Control Board regulations.
• Maintain strict adherence to:

o Internal Controls

o Title 31 / AML requirements

o Responsible Gaming standards

o Company policies and procedures
• Partner with Compliance, Surveillance, Security, Finance, and Internal Audit to maintain regulatory readiness.
• Participate in audits, investigations, and regulatory reviews as required.
• Promote strong game protection and asset protection practices throughout the operation.

Team Leadership
• Lead, develop, coach, and mentor all gaming operations leaders.
• Create a culture focused on accountability, service, teamwork, and operational excellence.
• Oversee recruitment, succession planning, performance management, and employee development.
• Conduct regular performance evaluations and leadership development initiatives.
• Foster employee engagement and positive workplace culture.

Guest Experience
• Champion a guest-first philosophy throughout gaming operations.
• Ensure exceptional service standards are consistently maintained.
• Resolve escalated guest concerns in a professional and timely manner.
• Represent the casino during VIP events, community functions, and special property events.

Financial Management
• Develop departmental budgets and revenue forecasts.
• Monitor gaming performance and operational expenses.
• Recommend capital improvements and technology investments.
• Ensure responsible stewardship of company assets and resources.

SPECIAL REQUIREMENTS
• Must maintain a Pennsylvania Gaming Control Board Key Employee License.
• Must be available to work flexible schedules including nights, weekends, and holidays as business needs require.
• Must be able to lead on-property operational activities during peak business periods.
• Must demonstrate the highest level of professionalism, confidentiality, ethics, and integrity.

Leadership Competencies

The successful candidate will demonstrate strength in the following leadership competencies:

• Strategic Thinking and Planning
• Financial Acumen
• Operational Excellence
• Revenue Optimization
• Regulatory Compliance
• Talent Development and Coaching
• Change Leadership
• Executive-Level Communication
• Relationship Management
• Guest Service Focus
• Sound Decision Making
• Accountability and Ownership

These competencies are essential for driving business performance, fostering a positive team culture, ensuring regulatory compliance, and delivering exceptional guest experiences.

Compensation & Opportunity

This is a unique opportunity for a seasoned gaming executive to join a newly opened casino at a pivotal stage of growth. Compensation will be commensurate with experience, qualifications, and demonstrated leadership capabilities, with significant opportunities for professional advancement as the organization continues to expand. We are seeking a high-impact leader who is excited by the challenge of building, shaping, and driving operational excellence within a dynamic start-up environment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.