Who We WantAs the Director of Carrier Capacity for Arrive Fresh, you will play a critical role in expanding our high-growth produce and floral division by building and scaling an elite cold-chain carrier network. We are seeking an entrepreneurial, high-energy leader who combines deep expertise in perishable freight with a proven track record of coaching and developing high-performing capacity teams. In this position, you will establish operational standards, optimize procurement strategies, and foster key carrier partnerships to ensure premium execution in a highly volatile market. Your strong industry credibility and passion for operational excellence will directly accelerate our strategic goal of becoming a top North American freight brokerage.
What You'll Do- Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.
- Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills.
- Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement.
- Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight.
- Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA).
- Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives.
- Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery.
- Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts).
- Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience.
- Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.
Qualifications- Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.
- 15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations.
- 10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement.
- 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams.
- Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs.
- Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing.
- Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance.
- Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.
Supervisory ResponsibilityThis position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics.
The Perks of Working With Us- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker's Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
