Director of Care - Full Time - Halton Hills

Director of Care Role Description

Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations.

The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home.

Key Outcomes

• Champion resident safety and continuous quality improvement initiatives.

• Achieve high levels of resident and family satisfaction as measured through experience survey results.

• Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.

• Foster a positive workplace culture and enhance employee engagement compared to the previous year.

• Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.

Key Responsibilities

Leadership & Team Development

• Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.

• Foster a collaborative, accountable, and high-performing work environment.

• Support employee engagement, retention, and professional growth.

Education & Training

• Ensure care staff complete required education and competency training.

• Promote ongoing professional development and clinical excellence.

Financial Stewardship

• Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.

• Support budget development and monitor departmental financial performance through variance analysis.

Regulatory Compliance

• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.

• Conduct timely investigations and implement corrective action plans as required.

Risk Management

• Identify and address resident care concerns and clinical risks.

• Ensure immediate response to critical incidents and compliance with all reporting requirements.

Customer Service

• Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.

• Promote a culture of service excellence among all team members.

Resident Care Management

• Oversee resident assessment, care planning, and implementation processes.

• Ensure individualized care plans reflect resident preferences, needs, and goals.

Collaboration

• Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.

Quality Improvement

• Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.

• Monitor outcomes and leverage data to drive continuous improvement.

Strategic Planning

• Develop and execute operational plans related to clinical services and staffing that support the home's strategic priorities.

Community Partnerships

• Build and maintain effective relationships with vendors and community health partners.

• Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.

Values Alignment

• Demonstrate and promote Extendicare’s Mission, Vision, Values, and commitment to ethics, integrity, and professionalism.

Qualifications

• Bachelor’s Degree in Nursing required; Master’s Degree preferred.

• Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.

• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.

• Strong knowledge of long-term care regulations, standards, and best practices.

• Demonstrated leadership, communication, and interpersonal skills.

• Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.

• Experience leading quality improvement initiatives and achieving positive resident outcomes.

• Proficiency with electronic health records (EHR) systems and related healthcare technologies.

Core Competencies

• Business Knowledge

• Industry and Regulatory Knowledge

• Program Administration

• People Management

• Customer Service Excellence

• Priority Management

Attributes of an Effective Leader

• Strategic Thinking: Understands organizational strategy and establishes priorities to support achievement of business objectives.

• Results Orientation: Takes ownership and accountability for delivering high-quality, timely, and cost-effective outcomes.

• Collaboration: Builds strong partnerships and fosters teamwork while effectively influencing others.

• Effective Communication: Actively listens, values diverse perspectives, and communicates with respect and clarity.

• Problem Solving: Proactively identifies challenges and takes accountability for resolving issues.

• Team Development: Builds high-performing teams through coaching, feedback, learning, and development opportunities.

• Data-Driven Decision Making: Uses data and analytics to measure performance, identify opportunities, and drive continuous improvement.

Time Type: