Director of Care Role Description

Key Outcomes

• Champion resident safety and continuous quality improvement initiatives.

• Achieve high levels of resident and family satisfaction as measured through experience survey results.

• Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.

• Foster a positive workplace culture and enhance employee engagement compared to the previous year.

• Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.

Key Responsibilities

Leadership & Team Development

• Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.

• Foster a collaborative, accountable, and high-performing work environment.

• Support employee engagement, retention, and professional growth.

Education & Training

• Ensure care staff complete required education and competency training.

• Promote ongoing professional development and clinical excellence.

Financial Stewardship

• Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.

• Support budget development and monitor departmental financial performance through variance analysis.

Regulatory Compliance

• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.

• Conduct timely investigations and implement corrective action plans as required.

Risk Management

• Identify and address resident care concerns and clinical risks.

• Ensure immediate response to critical incidents and compliance with all reporting requirements.

Customer Service

• Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.

• Promote a culture of service excellence among all team members.

Resident Care Management

• Oversee resident assessment, care planning, and implementation processes.

• Ensure individualized care plans reflect resident preferences, needs, and goals.

Collaboration

• Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.

Quality Improvement

• Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.

• Monitor outcomes and leverage data to drive continuous improvement.

Strategic Planning

• Develop and execute operational plans related to clinical services and staffing that support the home's strategic priorities.

Community Partnerships

• Build and maintain effective relationships with vendors and community health partners.

• Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.

Values Alignment

• Demonstrate and promote Extendicare’s Mission, Vision, Values, and commitment to ethics, integrity, and professionalism.

Qualifications

• Bachelor’s Degree in Nursing required; Master’s Degree preferred.

• Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.

• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.

• Strong knowledge of long-term care regulations, standards, and best practices.

• Demonstrated leadership, communication, and interpersonal skills.

• Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.

• Experience leading quality improvement initiatives and achieving positive resident outcomes.

• Proficiency with electronic health records (EHR) systems and related healthcare technologies.

Core Competencies

• Business Knowledge

• Industry and Regulatory Knowledge

• Program Administration

• People Management

• Customer Service Excellence

• Priority Management

Attributes of an Effective Leader

• Strategic Thinking: Understands organizational strategy and establishes priorities to support achievement of business objectives.

• Results Orientation: Takes ownership and accountability for delivering high-quality, timely, and cost-effective outcomes.

• Collaboration: Builds strong partnerships and fosters teamwork while effectively influencing others.

• Effective Communication: Actively listens, values diverse perspectives, and communicates with respect and clarity.

• Problem Solving: Proactively identifies challenges and takes accountability for resolving issues.

• Team Development: Builds high-performing teams through coaching, feedback, learning, and development opportunities.

• Data-Driven Decision Making: Uses data and analytics to measure performance, identify opportunities, and drive continuous improvement.

Time Type:

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​