Bachelor's degree preferred in Accounting, Finance, or related field
5-7 years of progressive casino cage and count room experience
At least 3 years in a management or leadership role
Casino credit and collections experience preferred
Must obtain and maintain a valid Illinois Gaming Board license
Responsibilities
Direct daily operations of casino and pari-mutuel cages, ensuring secure handling of cash and chips
Ensure accurate bankroll balance and manage table games activities
Oversee credit decisions and manage collections in line with policies
Direct the pickup, drop, and count of gaming cash according to regulations
Maintain and coordinate servicing of cage and count room equipment
Develop and monitor cage policies and internal controls to mitigate risks
Investigate and resolve variances and audit findings
Benefits
Medical, dental, and vision insurance
Life, AD&D, critical illness, and hospital insurance
Short and long-term disability coverage
Identity/legal protection services
Access to FSA and HSA accounts
401(k) plan options for full and part-time employees
Employee Assistance Program (EAP) for various support services
Full Job Description
Job Description:
The Director of Cage Operations provides strategic leadership and oversight of the casino and pari-mutuel cages, satellite cages, count room, and credit and collections operations.
DUTIES AND RESPONSIBILITIES
Cage & Count Room Operations
Direct daily operations: Oversee the casino and pari-mutuel cages, satellite cages, and count room, ensuring the accurate and secure handling of all cash, chips, and negotiable instruments
Maintain bankroll accuracy: Ensure an accurate balance of cash in the bankroll
Manage table games activities: Oversee markers, front money, and chip inventory
Manage collections: Oversee collection activity in accordance with approved policies and procedures
Count Room & Equipment
Manage drop and count: Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations
Maintain equipment: Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation
Risk & Compliance Management
Ensure regulatory compliance: Maintain thorough knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, ensuring department compliance, including accurate CTR and SAR reporting
Strengthen internal controls: Develop, implement, and monitor cage policies, procedures, and internal controls, identifying vulnerabilities and updating procedures to mitigate exposure
Resolve variances: Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings
Budget & Financial Management
Manage departmental budget: Develop and manage the department budget, controlling labor and operating costs
Team Leadership & Development
Build a high-performing team: Hire, train, coach, evaluate, and manage staff in accordance with organizational and approved departmental standards, policies, and programs
Ensure adequate coverage: Maintain appropriate staffing and management coverage across all shifts to provide superior guest service and maintain controls
Guest Service
Resolve guest concerns: Investigate and resolve guest issues and disputes within the cage
All other duties assigned
QUALIFICATIONS
Education
Bachelor's degree preferred, in Accounting, Finance, or a related field
Experience
5-7 years of progressive casino cage and count room experience
At least 3 years in management or leadership capacity
Casino credit and collections experience preferred
Must obtain and maintain a valid Illinois Gaming Board license, along with all other required licensing, as a condition of employment
Skills & Competencies
Comprehensive knowledge of cage, count room, and credit operations
Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations
Proficient in casino management systems and Microsoft Office Suite
High level of integrity, with the ability to maintain strict confidentiality of financial data, guest information, and casino procedures
Proven leadership skills, including the ability to motivate staff through a teamwork approach and delegate as needed
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Typical office environment
Travel may be required
Ability to work a flexible schedule, including weekends and holidays
The work environment is fast-paced and contains bright lights, loud noise
Base Pay Range:
$90,000.00 -$110,000.00
This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.
Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.
