Overview
Job Summary

Position Title: Director of Business Development

 

Position Summary: Intention Healthcare is seeking a senior, market-facing Director of Business Development (Account Manager) to lead referral growth, provider partnerships, and market expansion across New York. This role is responsible for developing, managing, and growing a personal book of business within the Medicaid-focused home care and long-term services & supports (LTSS) ecosystem.

The ideal candidate brings deep local market knowledge, established relationships with New York home care agencies, long-term care providers and payers, and a proven track record of referral-driven growth. This is a highly autonomous role requiring strong ownership, accountability, and the ability to operate effectively in a fast-paced, “start-up”-like environment.

Reports To: Chief Strategy Officer (CSO), Intention Healthcare

Location: Bronx, NY & Travel (NYC)

Responsibilities Business Development & Market Growth

• Develop and execute business development strategy for the New York market aligned with Intention Healthcare’s growth objectives
• Build, maintain, and expand a robust referral network of home care agencies, LTSS providers, and community-based organizations and facilitate plan contracting efforts
• Own and actively manage a personal book of business, driving measurable referral and revenue growth

Account Management & Provider Relations

• Serve as the primary relationship owner for key NY referral partners and provider accounts
• Maintain frequent in-person engagement with partners to strengthen relationships and drive performance
• Support contracting, onboarding, and ongoing partner success in collaboration with internal teams

Performance Management & Reporting

• Own performance metrics tied to referral volume, account productivity, and incentive compensation
• Track pipeline activity, referrals, and partner performance using Salesforce and internal reporting tools
• Provide regular performance updates, forecasts, and insights to the CSO and senior leadership

Cross-Functional Collaboration

• Operate effectively in a matrix environment, partnering with Operations, Clinical, Compliance, and Finance teams
• Ensure referral growth aligns with operational capacity, onboarding readiness, and service quality
• Act as an escalation point for partner-related issues impacting growth or access

Market Intelligence & Expansion

• Maintain deep, current knowledge of the New York home care and LTSS landscape
• Identify and support opportunities for expansion into adjacent geographies, including Pennsylvania and Upstate New York
• Monitor Medicare, Medicaid, MLTSS, and regulatory trends in NY and beyond impacting referral and partnership strategy

Qualifications Education

• Bachelor’s degree required

Experience

• 10+ years of Medicaid/LTSS-focused healthcare business development, provider relations, or payer contracting experience
• Demonstrated success building and maintaining referral-driven books of business
• Deep existing relationships with New York home care agencies, long-term care providers and MLTSS/Duals Plans
• Experience working in fast-paced, growth-oriented or start-up healthcare environments preferred

Technical Skills

• Salesforce or CRM experience required
• Strong ability to manage pipeline activity, reporting, and performance metrics

Key Competencies

• Strong customer and partner focus
• Results-oriented with accountability for growth outcomes
• Ability to develop, maintain, and expand a referral network
• Self-starter with high ownership and initiative
• Ability to manage performance in a matrix environment
• Deep local market knowledge
• Scrappy and resourceful (able to manage own calendar, materials, and follow-ups)
• Passion for care at home and improving access, quality, and outcomes