Leads enterprise workforce adoption and enablement for artificial intelligence and automation. The role owns literacy and proficiency measurement, role-based learning and certification, maker and citizen-development enablement, workflow coaching, champions and community, communications content, and adoption measurement. The Director personally creates enablement assets and works with Human Resources, enterprise Learning, Corporate Communications, Strategy, Platforms, Governance, operational leaders, and Engineering without assuming their broader enterprise accountabilities.
- Develop and maintain the enterprise adoption and workforce-enablement strategy, operating model, roadmap, standards, and measures specifically for AI and automation.
- Establish an organization-wide AI-literacy baseline and define role-based proficiency, learning pathways, practice experiences, certifications, manager expectations, and recurring reassessment.
- Lead AI-and-automation learning, maker, and citizen-development enablement, including onboarding, responsible-use guidance, coaching, reusable patterns, office hours, and support pathways.
- Lead workflow observation, redesign, coaching, and train-the-trainer models that help teams apply approved AI and automation capabilities and sustain new behaviors.
- Build and sustain champions, community, peer learning, demonstrations, showcases, recognition, and feedback loops and own AI-and-automation communications content and cadence within enterprise standards.
- Define and use adoption measures across access, literacy, certification, active use, workflow change, experience, maker growth, community participation, and realized value to improve programs and route barriers.
- Personally build and test learning assets, workflow examples, prompts, automations, demonstrations, dashboards, communications, and other enablement mechanisms.
- Lead function operations, personnel decisions, talent development, performance, budgets, capacity, and resourcing in accordance with IT, Human Resources, Finance, and enterprise policy.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities: - Expert knowledge of adult learning, workforce enablement, technology adoption, organizational change, communications, behavior change, coaching, or a related discipline. [Required]
- Ability to establish literacy and proficiency baselines and design role-based curricula, practice experiences, certifications, manager expectations, and reassessment. [Required]
- Ability to enable makers and citizen developers through safe-use guidance, onboarding, reusable patterns, coaching, office hours, community, and support pathways. [Required]
- Ability to connect technology capability to future-state workflows, proficiency, behavior change, adoption, operational measures, experience, and realized value. [Required]
- Working knowledge of predictive, generative, and agentic AI and automation capabilities, limitations, responsible-use requirements, and common adoption barriers. [Required]
- Strong communication and content-strategy skills and ability to operate within enterprise brand, channel, review, accessibility, and message standards. [Required]
- Ability to use quantitative and qualitative evidence to diagnose adoption barriers and route unmet capability, platform, governance, data, or production needs. [Required]
- Hands-on making, first-principles problem solving, lean-management discipline, executive communication, facilitation, coaching, program management, and people leadership. [Required]
Education: - Bachelor's Degree [Required]
- Master's Degree [Preferred]
Field of Study: - Organizational Development, Education, Communications, Business Administration, or related field [Required]
Work Experience: - 7+ years of relevant experience [Required]
- 5+ years of leadership experience [Required]
Licenses and Certifications: - Change Management Certification (PROSCI) OR Prosci Certified Change Management Practitioner (CCMP) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
- Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$147,867.20 - $275,038.40
