About The RoleWe're seeking a
Director of Agency Management to build and operate Fora's agency business-a new model to support established agencies as well as home-grown focused, specialist agencies operating at Fora. This is a rare opportunity to stand up an entirely new line of business from the ground up.
The first focus is getting agencies onto Fora and making them succeed: owning the onboarding, implementation, and platform adoption for net-new agencies entering Fora for the first time and for Fora teams graduating into full agencies-and building the repeatable strategy and operations behind it. Over time, the role grows into agency portfolio leadership: becoming the leader that agency General Managers report into, accountable for the portfolio's growth and P&L. It's a senior, entrepreneurial, P&L-minded role for an operator who has built and led in the agency world and wants to build something new. This is a full-time role, NY or LA considered, reporting to the Head of Advisor Experience.
Key ResponsibilitiesAgency Onboarding & Account Management (first focus):
- Own the onboarding and implementation experience for net-new agencies entering Fora for the first time, and for Fora Advisor teams graduating into full agencies.
- Build the SOPs and onboarding playbook that get agencies productive fast-including product and Fora-tool adoption,with Sales and the Solutions Architect / ProdOps teams.
- Serve as the ongoing account and accountability owner for agencies once they're on the platform.
Strategy & Operations (first focus):
- Define the agency model's positioning and go-to-market in partnership with Sales-and build the repeatable playbook that lets Fora launch and absorb new agencies.
- Identify and close gaps in training, onboarding, platform tools, supplier partnerships, and community for agencies and their advisors.
- Act as a credible, external-facing leader to senior agency principals considering a move to Fora.
Agency Portfolio Leadership & P&L (future state):
- Grow into leading Fora's own branded agencies-the General Managers who develop and run them report into this role over time. That includes standing up new agencies by hiring and overseeing the GM who builds it.
- Own the agency portfolio P&L: drive revenue through advisor productivity, client bookings, and supplier relationships across the agencies you oversee.
- Recruit, coach, and develop GMs; set the standard for how a high-performing agency is run on Fora.
- Track and report on agency performance-advisor activity, booking volume, and business growth.
Requirements- Demonstrated P&L ownership
- Deep experience in the travel-agency or host-agency world-credible with senior agency owners and principals
- Strong management and leadership skills, including the ability to recruit, inspire, and develop General Managers and non-traditional talent
- Entrepreneurial mindset-comfort with ambiguity, building from scratch, and operating with minimal infrastructure
- AI-forward and growth-minded-excited to leverage new tools and technology as a core part of how you work and lead
- Ability to work in the U.S.
Strongly Preferred- MBA or other advanced degree
- Familiarity with the host agency model and how agencies-within-agencies operate
- Experience in a high-growth startup or technology-enabled business
- An existing network across the travel-agency and supplier community
CompensationCompensation for this role varies based on experience, with an indicative range of $180k-225k base salary + performance bonus + equity. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role.
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. LA candidates are also considered.
