Full Job Description
Provide strategic leadership with accountability for a $12M+ aftermarket business. The Director of Aftermarket will lead a team of service technicians and customer service representatives to deliver exceptional responsiveness, reliability, and value to our customers. The ideal candidate combines collaborative leadership, strong commercial acumen, and technical understanding with a passion for continuous improvement and customer success.
Key Responsibilities
Strategy & Growth
• Develop and execute a comprehensive aftermarket growth strategy across parts, service, and technical support aligned with company objectives.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
Operations & Customer Experience
• Oversee quotation and order management, RMA, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world-class experience.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance.
Leadership & Team Development
• Build, mentor, and empower a high-performing team that exemplifies safety, professionalism, accountability, and customer focus.
• Foster a proactive customer engagement model with structured escalation and resolution protocols.
What's in it for you?
There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.
