Director of Advising and Student SuccessJob no: 499187
Work type: Staff Full-time
Department: Dean of Students
Location: Wilf Campus, 500 West 185th Street, NY, NY
Categories: Student Services
Position Summary:
The Director of Advising and Student Success will develop strategies, manage relevant departments, and leverage partnerships to ensure Yeshiva University undergraduate students are properly supported and set up for academic and social-emotional success. The Director administers and supports academic advisors in two of our undergraduate schools, the Learning Success Center, the Starfish platform, and case management of students at risk. The director is responsible for continuing advancement in the use of Starfish by YU's students, faculty, and staff. The director also provides ongoing maintenance, administration, end-user support, training and orientations, and coordinates across the college to ensure the effective use of available tools. The director's work supports YU's ongoing efforts to improve student retention and completion rates and ensures exceptional support for all users of the Starfish platform.
Position Responsibilities:
- Oversee the operations of the academic advising office and develop and administer strategies to improve the student academic experience.
- Oversee class registration operations.
- Oversee retention and graduation efforts, track progress, and present reports and strategic plans on the progress.
- Oversee the support of at-risk students and student support resources. Monitor students' progress to success.
- Oversee the administration and management of the daily operations of YU's student success technology platform (currently Starfish by EAB), including routine support and troubleshooting for students, faculty, and staff; management of user roles and privileges; platform configuration and workflow customization; system status monitoring; and data reporting. Support student success platform efforts and subsequent system upgrades by participating in planning and implementation teams or committees as needed.
- Ensure students have ready access to resources and monitor utilization and areas of need.
- Manage the annual student satisfaction survey, including data analytics, statistical comparisons, and presentation of the data, inclusive of strategies for addressing any concerns borne out in the data.
- Ensure all documentation, websites, and programs of study are updated and conform to current policy.
- Monitor students' progress towards graduation, including tracking major declaration, Enrolled Not Registered, Withdrawals, Leave of Absence, and senior checks.
- Monitor and develop strategies to ensure students close to graduation are supported and assisted to complete their graduation requirements.
- Develop and conduct interactive in-person and/or online training for new students, faculty, and staff on the use of student success software (e.g. Starfish) relevant to their position and needs.
- Support the Office of Student Affairs with other related duties as assigned.
Experience & Educational Background:
- Experience as an academic advisor and managing a team of advisors.
- Familiarity with Starfish and the administrator backend.
- Excellent data analysis and Excel skills.
- Master's degree in counseling, education, or related field and 7 or more years of experience in higher education with a history of academic advising and a focus on student success, or equivalent experience.
Skills & Competencies:
- Foster, encourage, and facilitate open communication and an atmosphere of open expression and communication.
- Gain cooperation by explicitly addressing others' interests and concerns.
- Continually search for ways to increase satisfaction of faculty, students, staff, and other constituents.
- Ensure personnel and departments' performance is consistent with University strategic and operational objectives and standards
- Support fair treatment and equal opportunity for all and enforce that policy within your sphere of influence.
- Excellent communication, presentation, and writing skills.
- Leadership, hiring, training, and budget experience.
- Ability to deal with a university population at all levels.
Salary Range:
$100,000 - $105,000
Advertised: Oct 5, 2026 Eastern Daylight Time
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