DescriptionThe
Director of Accounts, Car Rental will be the link between UVeye and one or more car rentals to ensure all their needs are being met and satisfied with the relationship and services being provided. The car rental account manager constantly work to brainstorm new ways to maintain a strong, positive relationship with clients and look for ways to expand the partnership/relationship.
A day in the life and how you'll make an impact: - Serve as the primary executive point of contact for our car rental client(s), establishing and developing long-lasting, trusted relationships with decision makers at all levels and across relevant functions.
- Act as the liaison between our clients and internal teams to ensure timely, high-quality delivery of our solutions and commitments.
- Own the overall account strategy for each assigned customer, defining the multi-threaded engagement plan, value roadmap, and executive alignment needed to grow and retain the account.
- Lead account planning and execution by setting clear objectives, success metrics, stakeholder maps, and quarterly priorities-then driving internal accountability to deliver against the plan.
- Identify opportunities on a regular basis for additional deployments or development opportunities with our clients and build action plans to complete.
- Create and align cross-divisional customer strategy with customer and product business units.
- Monitor and improve the status and health of the customer relationship; including client feedback, definition of follow-up tasks, and ensure effectiveness.
- Measure, monitor, and influence customer targets and strategies, and complete monthly and/or quarterly business reviews.
- Assist customers with maximizing the value that they receive from the products and the relationship overall. Monitor internal sentiment, offer and provide platform education and training on an as-needed basis.
- Travel to customer locations to support onboarding and system training activities.
- Other projects as assigned.
Requirements- 10+ years of experience managing major Enterprise Accounts with Group references, preferably major car rental companies.
- 5+ years of experience leading managers or Team Leads within a high-growth or fast-paced environment.
- Proven track record of scaling Customer Success organizations and driving measurable business outcomes across retention, adoption, expansion, and operational performance.
- Strong leadership and organizational management skills with the ability to coach leaders, drive accountability, and build high-performing teams.
- Need to be as comfortable speaking to various client stakeholders, including Department Leads, Executives, Field Teams, and Technical Leadership/Teams.
- Demonstrated experience building scalable operational processes, playbooks, and customer engagement frameworks.
- Strong analytical and operational mindset with experience leveraging dashboards, customer health metrics, CRM reporting, and data insights to drive strategy and execution.
- Exceptional executive communication, relationship management, and cross-functional collaboration skills.
- Commercial acumen with demonstrated success driving expansion revenue, renewals, and long-term customer growth.
- Able to build and expand relationships with client growth by listening to client needs and identifying other opportunities.
- Through training, you will be given insight into best practices that will leverage and drive customer performance.
- Microsoft and or Google doc, Excel, PowerPoint, and Word experience.
- Possess an in-depth understanding of the Automotive, Dealership, Fleet Management, and Logistics landscape.
- Travel up to 60% of the time to various customer locations.
Benefits we offer:- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $120,000 - $170,000. In addition, this position is also eligible for a Bonus.
Physical Requirements:This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
