Proven senior leadership experience in partner services or a comparable technology organization.
Experience leading globally distributed teams and building scalable operating models.
Strong command of APIs, SDKs, and cloud/SaaS platforms.
Practical coding fluency in modern integration languages like Python or Java.
Working knowledge of RESTful APIs, OAuth 2.0, and secure software-development practices.
Strong commercial judgment across partner economics and strategic alliances.
Executive presence with the ability to influence across teams.
Responsibilities
Lead and develop a globally distributed technical organization.
Ensure partners build secure, scalable solutions using HID APIs and SDKs.
Set and enforce quality standards to protect HID Origo.
Own partner integration reliability and health metrics.
Drive effective incident communications and service recovery.
Define the strategic direction and growth of the Technology Partner Program.
Build a disciplined partner-lifecycle model for recruitment and retention.
Benefits
Competitive benefits and annual leave for work-life balance.
Vibrant, welcoming, and inclusive culture.
Extensive career development opportunities.
Part of a global organization pioneering hardware and software solutions.
Full Job Description
An Amazing Career Opportunity for a Director - Mobile Partner Programs and Services!!
Location: Austin, Texas
Job ID: 52972
The Director - Mobile Partner Programs and Services leads the global services organization responsible for secure, reliable partner solutions and the Technology Partner Program (TPP). The role owns partner integration health, solution quality and partner growth. This leader is accountable for both operational excellence and partner-business outcomes, ensuring end customers remain reliably connected. The role provides visible executive ownership across partner services, professional services, integration governance and ecosystem development.
As our Director - Mobile Partner Programs and Services, you'll support HID's success by:
Leading and developing a globally distributed technical organization with expertise in software development, APIs, SDKs, integration and partner support. Evolving the operating model as the ecosystem scales, including integration governance and a proactive partner-success motion supporting adoption, retention and renewal.
Ensuring partners use HID APIs and SDKs correctly and build secure, scalable, end-customer-ready solutions. Owning pre-launch technical validation across architecture, API behavior, security, capacity, performance, error handling and operational readiness.
Setting and enforcing quality standards that protect HID Origo, including prevention of excessive API consumption, poor retry behavior and other patterns that create platform load or instability.
Owning partner integration reliability end to end, including health metrics, dashboards, alerting and reviewing cadence to detect risk early, prioritize improvements and eliminate recurring failure modes.
Leading the response to P1-P4 partner issues with a strong service-recovery culture. Driving effective incident communications, post-incident learning, corrective actions and durable prevention.
Owning the strategic direction, operating model and growth of the Technology Partner Program, defining how it creates value for HID and partners and differentiates HID in the market.
Owning partner tiering strategy and execution, including qualification criteria, commercial and technical expectations, value propositions and progression paths that reward meaningful investment.
Building a disciplined partner-lifecycle model spanning recruitment, onboarding, technical enablement, solution validation, adoption, success, retention and renewal. Ensuring partner outcomes are measured and acted upon.
Establishing proactive, trusted communications for API and SDK roadmaps, changes, deprecations, releases and market opportunities so partners can plan early and build with confidence.
Working with Strategic Alliances, Product, Engineering and regional commercial teams to prioritize partners, capture voice of customer, shape joint plans and convert partner insight into product and ecosystem decisions.
Representing HID as a thought leader on technology partnerships, integration ecosystems, mobile access, professional services and AI-enabled opportunities with executive and external audiences.
Driving measurable improvement in ecosystem reliability, service recovery, quality and governance, TPP growth, partner adoption, retention and renewal, strategic-partner momentum and global team performance.
Your Experience and Background include:
Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations or a comparable customer-facing technology organization.
Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities.
Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management and secure integration practices.
Practical coding fluency in one or more modern integration languages, such as Python, Java, C#, TypeScript or JavaScript, with the ability to review and challenge code, assess SDK implementations, diagnose integration behavior and engage credibly with engineers and technical partners.
Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability and secure software-development practices.
Strong commercial judgment across partner economics, tiering programs, services investment, retention and strategic alliances.
Executive presence and the ability to influence across Product and Engineering and represent HID with senior external audiences.
Leadership style characterized by ownership of integration resilience, analytical and proactive use of data, calm and decisive outage leadership, technical credibility, commercial grounding and the confidence to set standards and challenge weak solutions constructively.
What we can offer you:
Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
Immigration Sponsorship Not Available
Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the hiring country will not be considered.
About ASSA ABLOY Door Security Solutions
ASSA ABLOY Door Security Solutions is a division of ASSA ABLOY, the global leader in access solutions. The company provides a wide range of door security and safety solutions for commercial and institutional customers. Its products include locks, door closers, exit devices, electromechanical products, and access control systems. ASSA ABLOY Door Security Solutions operates in North America and has manufacturing facilities in the United States and Canada. The company is committed to sustainability and has implemented various initiatives to reduce its environmental impact.
