Job DescriptionJob DescriptionThe Director, MLR Excellence & Digital Enablement leads BD's transformation of Medical, Legal, and Regulatory (MLR) review through the integration of digital platforms, AI-enabled solutions, and standardized global processes. Responsible for advancing MLR efficiency, compliance, and scalability by driving technology adoption, workflow optimization, governance, and data-driven decision-making across the enterprise.
The Director will own the process standard itself. That means the SOPs, the cycle-time and quality metrics, the dashboards that make rework visible to business unit and regional leadership, and the root-cause analysis that tells us where the time actually goes before anyone redesigns anything. Regional adoption is a crucial part of the job: the measure of success is that regions use the central capability instead of building local equivalents.
The Director partners across Marketing, Legal, Regulatory, Medical, and Commercial teams and operates as a global center of excellence leader, enabling consistent ways of working across Businesses and Regions.
Success ProfileSuccess will be demonstrated through:
- Own BD's global end-to-end MLR process standard, spanning content review and approval, localization and translation, and in-region and in-country approval, together with the operating documentation behind it.
- Autonomous approval running in production for low-risk content categories, with the rules, thresholds, audit trail, and signature handling agreed with Regulatory Affairs and operating across regions.
- A 90% reduction in the overall approval timeline from content creation to in-market approval, measured against a published baseline.
Key Responsibilities- Define and execute the MLR technology and process roadmap, aligning business requirements with regulatory and compliance objectives.
- Lead implementation and continuous optimization of AI-enabled content review, automation, and workflow management solutions.
- Establish and govern standardized MLR processes, operating procedures, metrics, and performance dashboards across business units and geographies.
- Drive process harmonization, simplification, and continuous improvement to reduce cycle times while maintaining compliance and quality standards.
- Partner with Regulatory, Legal, Medical, IT, and Marketing stakeholders to enhance end-to-end content approval workflows and user experience.
- Leverage data analytics and process intelligence tools to identify bottlenecks, monitor performance, and accelerate review effectiveness.
- Champion emerging technologies, including generative AI, machine learning, workflow automation, and digital collaboration platforms to modernize the MLR ecosystem.
- Build organizational capabilities in digital fluency, AI adoption, process excellence, and change management.
Skills and Competencies- MLR governance, compliance, and operational excellence
- AI and advanced automation technologies
- Workflow and business process design
- Data analytics and process intelligence
- Digital product and platform management
- Change leadership and technology adoption
- Agile delivery and continuous improvement
- Cross-functional stakeholder management
Education, Qualifications, and Experience Education- Bachelor's degree required
- MBA or advanced degree preferred
ExperienceQualifications- 10+ years of experience in marketing or marketing operations within MedTech, pharmaceutical, biotechnology, or other regulated healthcare environments.
- Direct experience in Medical, Legal, and Regulatory (MLR) review, regulatory affairs, or compliant marketing operations, with hands-on expertise in Veeva PromoMats or a comparable promotional review system preferred.
- Proven track record of improving promotional review efficiency, quality, and compliance outcomes.
- Demonstrated expertise in process mapping, workflow design, root cause analysis, and continuous improvement within compliance-driven processes.
- Proven experience implementing technology and AI solutions within regulated marketing environments, including the organizational change management required to drive adoption and sustained impact.
- Demonstrated success designing, building, or deploying AI-enabled workflows, intelligent automations, assistants, or agents that deliver measurable business value, coupled with sound judgment regarding appropriate and effective AI use cases.
- Strong analytical mindset with the ability to leverage data to optimize processes, influence decision-making, and confidently present recommendations to senior stakeholders.
- Demonstrated success delivering both compliance and commercial business outcomes.
Additional InformationGlobal travel required
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Potential Discretionary LTI Bonus
Potential reimbursement of vehicle use/mileage
Potential reimbursement of phone use
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Primary Work LocationUSA NJ - Franklin Lakes
Additional LocationsWork ShiftSalary Range Information$192,000.00 - $307,200.00 USD Annual
