Facility:
CoxHealth Plans: 3200 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1756 CHP Enrollment
Scheduled Weekly Hours:
40
Hours:
7:00 am - 4:00 pm
Work Shift:
Day Shift (United States of America)
Job Description:
The Director Member Ed-Enrollment is responsible for the direction, management and coordination of all aspects of Enrollment Services. Work closely with Group Administrators and Vendors to resolve member's eligibility issues with Cox HealthPlans. Organizes and directs all enrollment processes for Cox HealthPlans to ensure Group Administrator satisfaction, accurate, and current enrollments in the Plan. Works to develop and administer policies and procedures for the Enrollment Department of Cox HealthPlans. Accountable for the day-to-day operations of new groups, renewals and member's records. Ensure customer service is met for both internal and external customers with timely processing of documents.Education:
• Required: Bachelor's Degree in Business Administration or a related field OR High School Diploma or equivalent AND 10 years' health care or insurance experience
Experience:
• Required: At least 3 years' customer service or related experience
Skills:
• Must be able to work effectively with staff, public and external agencies
• Must have the ability to take initiative and to exercise good judgment and decision-making
• Problem solving
• Critical thinking, conflict management, negotiation and Personnel development
• Effective and ongoing communication and collaboration with other department heads
Licensure/Certification/Registration:
• N/A
