KEY RESPONSIBILITIES:Lead, manage, coach, and support Medical Information colleagues, including workload prioritization, performance guidance, professional development, and delivery of high-quality Medical Information services.
- Provide strategic and operational oversight for Medical Information activities within assigned therapeutic area(s), ensuring accurate, timely, balanced, and compliant responses to unsolicited Medical Information requests.
- Serve as a subject matter expert for assigned therapeutic area(s), maintaining in-depth knowledge of product data, disease states, treatment guidelines, labeling, literature, and relevant internal information.
- Develop, update, and maintain Medical Information resources, including response documents, handling guides, scientific content, and other materials used to support Medical Information inquiries.
- Evaluate scientific literature, clinical guidelines, data insights, and inquiry trends to identify scientific gaps and inform clear, appropriate, and medically accurate content.
- Own and maintain Medical Information standard operating procedures, work instructions, controlled documents, and the Medical Information Communications Management Plan, ensuring alignment with SMPA requirements, call center vendor processes, and industry best practices.
- Oversee Medical Information operational processes, workflows, governance, documentation, and logistics to support efficient, compliant, and inspection-ready operations.
- Manage, train, and provide quality oversight of the Medical Information call center vendor, including therapeutic-area support, vendor performance, quality assurance, and issue resolution.
- Coordinate Medical Information operational readiness for product launches, lifecycle management activities, congresses, scientific meetings, organizational changes, and call center training needs.
- Provide Medical Information congress planning support for assigned therapeutic area(s), including coordination of booth staffing, staff training, and related Medical Information activities at designated scientific meetings.
- Participate in the medical review of medical and promotional materials, as needed, to ensure scientific accuracy, balance, and compliance.
- Partner cross-functionally with Medical Affairs, Regulatory, Legal, Quality, Pharmacovigilance, Commercial, and other stakeholders to align Medical Information activities, identify opportunities for improvement, and implement strategic solutions.
- Monitor operational metrics, inquiry trends, and process performance to identify improvement opportunities and implement best practices that enhance consistency, efficiency, quality, and customer experience.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS:Key Core Competencies- Excellent written and verbal communication skills.
- People leadership, team management, coaching, and mentoring capabilities.
- Strong relationship-building, collaboration, and stakeholder management skills.
- Strategic thinking, sound decision-making, and effective problem-solving abilities.
- Excellent organizational, prioritization, time-management, and planning skills.
- Highly self-motivated and detail-oriented, with the ability to manage multiple priorities and deliver high-quality work on schedule.
- Ability to collaborate effectively across functional areas, build alignment among stakeholders, and maintain a solution-oriented mindset.
- Innovative, forward-thinking, pragmatic, efficient, and results focused.
- Demonstrated accountability, follow-through, and ability to lead projects effectively and on schedule.
- Ability to travel, as needed.
Education and Experience- Bachelor's degree in a related field required.
- Minimum of a Master's degree in pharmacy or related science. Advanced degree in related science preferred (PharmD, etc.).
- Healthcare professional license preferred.
- Minimum 10+ years of relevant experience in biotech or pharmaceutical industry.
Travel Requirements:Primarily remote role with periodic on-site meetings in office. Must be able to travel domestically and internationally as needed.
Mental/Physical Requirements:Fast-paced environment handling multiple demands is involved. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
The base salary range for this role is
$193,400.00 - $241,800.00
Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Confidential Data: All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential, in accordance with applicable law.
Compliance: Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards.
