The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service.
This position reports to the Chief Operations Officer and is open to candidates based in the United States.
Key ResponsibilitiesOrder-to-Cash & Fulfillment Operations- Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels
- Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency
- Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance
- Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow
- Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes
- Oversee customer onboarding and logistics setup to ensure efficient and scalable operations
Logistics & Transportation Management- Direct global transportation strategy across parcel, LTL, ocean, and air freight
- Ensure carrier performance, capacity planning, and cost optimization across all regions
- Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners
- Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service
Reporting, Forecasting & Analytics- Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery
- Support forecasting and budgeting processes with operational insights and historical performance data
- Analyze trends and identify opportunities to improve service levels and reduce costs
Operational Excellence & Continuous Improvement- Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction
- Develop and implement SOPs across logistics, fulfillment, and partner operations
- Collaborate cross-functionally to streamline processes and eliminate inefficiencies
- Drive automation and system enhancements to reduce manual intervention and improve accuracy
- 10+ years of experience in logistics, fulfillment, or supply chain operations, preferably in consumer products or high-growth environments
- Proven leadership in managing 3PLs, transportation networks, and order management systems
- Strong knowledge of ERP, WMS, EDI, and eCommerce platforms (e.g., NetSuite or similar systems preferred)
- Advanced analytical and reporting skills, including proficiency in Excel and data visualization tools
- Experience with contract negotiation, RFP processes, and vendor management
- Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels
- Strong problem-solving, organizational, and project management skill
What we would like to offer...- $150,000-$165,000 annually*
- Bonus Opportunity
- Health Benefits - 100% employer-paid medical, dental & vision coverage
- Flex Time Off - No cap on personal time off and paid company holidays
- Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
- Parental Leave - Up to 18 weeks paid parental leave
- 401(k) - Save for your future with a 401(k) with a company match
- Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
- Flexible Work Model - Find your flow, working from home or from one of our offices
- ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
*This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.
