New York Life Insurance Co

Director, Loan Management

New York Life Insurance Co$137K — $165K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in real estate, finance, economics, accounting, or related discipline with an investment focus.
  • Minimum 8 years of experience in commercial real estate within lending, servicing, or asset management.
  • Proven ability to motivate and develop high-performing teams.
  • Experience in underwriting, analyzing, and negotiating commercial mortgage loan documentation and complex legal structures.
  • Strong written and verbal communication skills for engaging stakeholders at all levels.
  • Hands-on experience with loan asset management systems like Precision Loan Management (PLM).
  • Deep expertise in interpreting complex loan documents and managing construction loan budgets.

Responsibilities

  • Lead and develop a team of analysts overseeing borrower requests and building technical expertise.
  • Collaborate with cross-functional teams to manage loan administration and execute workout strategies.
  • Oversee underwriting activities for financial analysis and risk assessment.
  • Ensure clear communication regarding transaction details and adherence to workflows and standards.
  • Build strong borrower relationships to identify business opportunities.
  • Design and implement best practices to enhance operational efficiency and reporting.
  • Lead initiatives focused on process automation and workflow optimization.

Benefits

  • Full package of benefits including leave programs, adoption assistance, and student loan repayment programs.
  • Continuous refinement of benefits based on employee feedback to enhance work-life balance.
Full Job Description
Job Requisition ID: 93689

Location Designation: Hybrid - 4 days per week

What You'll Do

The Director-Team Lead will oversee a small team of Asset Managers responsible for the day-to-day administration of a diverse commercial mortgage loan portfolio for one of the largest commercial mortgage portfolios in the life insurance industry. This role requires deep expertise in commercial real estate credit, strong leadership in managing and developing asset management professionals, and a proven ability to design and execute process improvement initiatives that drive efficiency and accuracy across operations. The ideal candidate will also bring a commercial mindset, proactively identifying new business opportunities and strategies to enhance portfolio performance and drive revenue growth.

Key responsibilities include:
  • Lead, mentor, and develop a team of analysts responsible for the review and execution of borrower requests, including lease approvals, reserve disbursements, ownership transfers, insurance claims, easement requests, guaranty releases, and collateral substitutions, while building technical expertise in underwriting, loan administration, and credit analysis and supporting professional development.
  • Collaborate with origination, legal, and senior leadership to manage loan administration, portfolio initiatives, and execute workout and resolution strategies, including bankruptcies, foreclosures, and note sales.
  • Oversee underwriting activities, including financial analysis, risk assessment, and credit evaluation, to support asset management decisions.
  • Ensure clear communication of transaction details and adherence to workflows, credit requirements, and quality control standards.
  • Build and maintain strong borrower relationships to support proactive issue resolution and identify potential business opportunities.
  • Design and implement best practices and continuous improvement initiatives to enhance operational efficiency, accuracy and consistency of reporting.
  • Lead initiatives focused on process automation, workflow optimization, and data integrity.
  • Oversee the accurate and timely maintenance of loan data across internal systems to support decision-making and reporting.
  • Contribute to firmwide strategic initiatives by identifying and implementing best practices across the asset management function.
  • Recommend innovative approaches to optimize asset performance, drive new business opportunities, and enhance revenue generation.


What You'll Bring
  • Bachelor's degree required, preferably in real estate, finance, economics, accounting, or a related business discipline with an investment focus.
  • Minimum of 8 years' experience in the commercial real estate industry within a lending, servicing, or asset management platform.
  • Proven experience motivating, developing and coordinating high-performing teams.
  • Experience underwriting, analyzing and negotiating commercial mortgage loan documentation and complex legal structures to achieve risk-adjusted outcomes, maximize recoveries, and minimize losses.
  • Strong written and verbal communication skills with the ability to effectively engage stakeholders at all levels.
  • Hands-on experience with loan asset management systems, including Precision Loan Management (PLM), Built and other end-to-end platforms for commercial real estate investment and financial management.
  • Deep expertise interpreting complex loan documents and managing construction loan budgets.
  • Strong analytical skills and attention to detail, with the ability to work effectively across teams and with senior management.
  • Superior organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

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Pay Transparency

Salary Range: $137,000-$165,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

About New York Life Insurance Co

New York Life Insurance Company is a mutual life insurance company in the United States and one of the life insurers in the world, ranking #88 on the 2014 Fortune 500 list with over $540 billion in total assets under management, and more than $19 billion in surplus and AVR. New York Life and its subsidiaries provide insurance, investment, and retirement solutions. For 175 years, the company has been helping people put their love into action. It was founded in 1845 and is headquartered in New York.

New York Life Insurance Co Careers

Join the esteemed team at New York Life Insurance Co, a leader in the insurance industry, and propel your career to new heights with unparalleled job opportunities. As one of the most respected names in life insurance, we offer a platform where professionalism meets innovation, creating an environment ripe for personal and professional growth.

Work You’ll Do

At New York Life Insurance Co, you will be part of a culture that cherishes diversity and fosters leadership. Our team is composed of skilled professionals dedicated to providing financial security and peace of mind to our clients. By joining us, you will collaborate with top-tier experts in finance and insurance, leveraging your skills to make a meaningful impact.

Explore Career Paths

Whether you are seeking an internship, a full-time position, or a leadership role, New York Life Insurance Co provides a variety of career paths to help you achieve your professional goals. Our commitment to career development is evident through extensive training programs and continuous learning opportunities that ensure our team remains at the forefront of the industry.

Innovate and Lead

Embrace the opportunity to lead projects that drive innovation within the company and the insurance industry. New York Life Insurance Co is at the intersection of tradition and innovation, where we constantly strive to develop solutions that anticipate the needs of our clients.

Be Part of a Great Team

Our team at New York Life Insurance Co is our greatest asset. We thrive on collaboration and respect each other’s contributions, creating a supportive and inclusive workplace. Here, networking and mentorship go hand in hand with day-to-day operations, providing a robust support system for career advancement.

Future-Proof Your Career

With New York Life Insurance Co, your career is future-proofed with endless opportunities for advancement. Our comprehensive benefits package supports your life both inside and outside of work, while our leadership and diversity training prepare you to take on new challenges.

Join Our Team

Search for open positions that match your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to drive their careers forward. Explore our job opportunities and find out how your talents can make a difference at New York Life Insurance Co.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news through our Careers Blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and discover the exciting and rewarding opportunities that await at New York Life Insurance Co.

Prepare for Your Interview

Ready to join us? Prepare your resume and sharpen your interview skills to become part of a company that values vision, leadership, and a commitment to excellence. At New York Life Insurance Co, we are not just offering a job; we are offering a pathway to success.

New York Life Insurance Co – A Place Where Careers Are Made

From fostering innovation to encouraging diversity, New York Life Insurance Co is where you can pursue your passions and grow your career. Join us and make a difference in the lives of our clients and communities every day.
Learn more about New York Life Insurance Co
Size
11,960 employees
Industry
Founded
1845

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