3+ years of experience in training or operations in a retail or franchise environment.
Strong communication and interpersonal skills to effectively train diverse staff.
Proficient in logistical planning for events and travel arrangements.
Knowledge of operational procedures and compliance standards in retail settings.
Ability to work independently and manage time effectively in a field-based position.
Responsibilities
Conduct pre-opening calls with franchise partners to discuss needs and concerns.
Coordinate management and employee meetings prior to shoppe opening.
Manage travel logistics including flights, hotels, and transportation for training.
Notify relevant parties of key training dates and events.
Facilitate comprehensive staff orientation and training sessions.
Evaluate shoppe readiness and oversee the initiation of Operations Training Day.
Instruct on operational procedures and compliance with company standards.
Benefits
Flexible working environment with a home-office setup.
Opportunity for career growth and development within the franchise network.
Engagement with diverse teams and franchise partners across locations.
Full Job Description
Train franchise partners, managers, and employees at new shoppe openings, transfers, Express openings, and other shoppe location training sessions according to Carvel standards. Assist with other corporate training and projects as directed to achieve our brand goals and objectives.
DUTIES AND RESPONSIBILITIES
Place call to franchise partner at least two weeks prior to shoppe opening to discuss special needs and address any concerns. Review Pre-Training Checklist and establish time for Management and Employee Meeting.
Field-based position that will require home-office space & the ability to work independently.
Make all travel arrangements, including flights, hotel reservations, and rental cars (including any required credit cards or forms of pre-payment for such travel, where applicable).
Inform Franchise Business Consultant of Employee Meeting date and time, as well as Operations Training Day, Trial Run and Grand Opening date and time.
Facilitate staff orientation and present information about Carvel as a Company, including all aspects of behavior, dress, expectations, standards, and the "Put a Smile on Every Face." purpose. Explain expectations during training week, including Trial Run.
Determine if shoppe is ready to open - initiate Operations Training Day.
Teach and enforce operational shoppe procedures and policies and compliance with the QSC and operational survey.
Teach each employee all job skills, product preparation, techniques, and procedures for shoppe maintenance in the allotted time.
