Jones Lang LaSalle Incorporated

Director, Learning & Development

Jones Lang LaSalle Incorporated • $125K — $140K *
Chicago, IL 60629In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in learning and development, preferably in professional services or financial services
  • Proven ability to deliver large-scale L&D programs in complex organizations
  • Strong facilitation skills for both virtual and in-person sessions
  • Experience with executive coaching and psychometric assessments
  • Demonstrated success managing stakeholders across various levels and geographies
  • Focus on preparing workforces for AI-augmented roles

Responsibilities

  • Build and maintain strategic partnerships to support AI-driven learning initiatives
  • Influence senior leaders to secure support for learning programs
  • Conduct consultations to identify evolving skills needs
  • Develop a roadmap for workforce capability aligned with business strategies
  • Design learning curricula focused on future skills and industry best practices
  • Facilitate workshops and training sessions to enhance skills adoption
  • Manage end-to-end program lifecycles and ensure timely delivery

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at 100% salary
  • Generous paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
Job Description:

Shape the future of work at JLL by building the capabilities our workforce needs to thrive in an AI-transformed environment. We are seeking a strategic and motivated Learning and Development Manager to lead upskilling and reskilling initiatives for our Corporate Functions (HR, Legal, Finance, Marketing, Research, Business Services) and JLL Technologies teams. You will be responsible for designing and delivering future-focused learning programs that enable our business teams to adapt, grow, and excel as artificial intelligence reshapes how we work. Your role will be vital in ensuring our people have the skills, mindsets, and capabilities required to drive innovation and maintain JLL's competitive advantage in an evolving commercial real estate landscape.

You'll bring agility and resilience, comfort moving with change rather than waiting for it to settle. You're AI- and digital-literate, and you've already put AI-enabled tools to work in how you design and deliver learning. You think critically and analytically, and you know how to turn that thinking into a case others can act on. You collaborate naturally, influence without needing formal authority, consult rather than dictate, and you know how to drive change through people, not just process.

Key Responsibilities

Stakeholder Engagement & Relationship Building
  • Build and maintain strategic partnerships with HR Business Partners and Business Leaders across Corporate Functions and JLL Technologies to champion AI-driven upskilling and reskilling initiatives
  • Engage and influence senior leaders to secure organizational support, drive adoption of learning programs, and ensure alignment with business priorities
  • Conduct regular consultations with executives and business partners to understand evolving capability needs
  • Own change management requirements related to skills transformation, collaborating with Communications to craft compelling messaging that builds enthusiasm and reduces resistance to new ways of working


Program Design & Development
  • Partner with stakeholders to create a long-term vision and roadmap for workforce capability development that aligns with JLL's Business Line People plan and AI and technology strategy
  • Work with internal SME's to understand future skill requirements and emerging technology trends, ensuring learning programs evolve ahead of business demands
  • Design learning experiences and curricula that build critical future-ready capabilities including AI literacy, digital fluency, data-driven decision making, critical thinking, storytelling, business expertise, and adaptive problem-solving
  • Create frameworks, design engaging learning materials, and develop training resources yourself and in collaboration with the broader L&D design team and Business SMEs
  • Ensure learning solutions reflect industry best practices, technology advancements, and the evolving nature of work in Corporate Functions and JLL Technologies
  • Develop learning pathways that cater to different learning styles, skill levels, and career stages, enabling employees to build capabilities at their own pace


Program Facilitation & Delivery
  • Facilitate engaging workshops, training sessions, and blended learning experiences that accelerate skill adoption and drive behavioral change
  • Deliver both virtual and in-person learning interventions that build confidence and competence
  • Create psychologically safe learning environments where employees feel empowered to experiment, ask questions, and develop new capabilities
  • Facilitate Executive Coaching and Team workshops


Program Management & Implementation
  • Coordinate regional and global rollout of standardized learning pathways and capability frameworks across Corporate Functions and JLL Technologies
  • Develop detailed project plans, monitor implementation progress, and proactively address challenges to ensure programs launch on time and meet stakeholder expectations
  • Manage end-to-end program lifecycles from planning through delivery, evaluation, and continuous improvement


Data-Driven Decision Making & Continuous Improvement
  • Capture participant feedback, performance data, and capability progression indicators
  • Analyze program data to identify improvement opportunities, emerging needs, and strategies that enhance learning outcomes and business alignment
  • Regularly report insights, achievements, and recommendations to stakeholders, demonstrating ROI and making evidence-based recommendations for program evolution


Experience:
  • 5+ years in learning and development, ideally within professional services, consulting, or financial services
  • Demonstrated success delivering large-scale L&D programs in global, matrixed organizations
  • Best in-class facilitation skills both virtually and in person
  • Executive Coaching and psychometric assessments
  • Proven track record in stakeholder management across multiple geographies and organizational levels
  • Demonstrated success preparing workforces for AI-augmented roles and designing programs focused on future upskilling (preferable)
  • undefined


Core Competencies
  • Strategic: You connect learning initiatives to business outcomes and organizational priorities
  • Executive presence: Comfortable presenting to executives, shaping perspectives, and securing buy-in and resources
  • Forward-thinking mindset: You work to understand future capability needs and connect learning to competitive advantage
  • Project management: You collaborate well to deliver complex, multi-workstream programs on time with limited resources
  • Data-driven mindset: You define success metrics upfront and use evidence to drive decisions
  • Resourcefulness: You thrive in ambiguity, navigate complexity, and find creative solutions


Technical Skills
  • Strong knowledge of instructional design principles and adult learning theories
  • Strong proficiency in Microsoft Office (particularly PowerPoint for executive presentations and Excel for data analysis)
  • Experience with learning management systems (LMS) and e-learning authoring tools
  • Familiarity with AI/LLM tools for content creation and efficiency


Personal Attributes:
  • Emotionally intelligent communicator who can engage, influence, and inspire diverse audiences
  • Self-directed professional who excels both independently and collaboratively
  • Solution-oriented problem solver with an entrepreneurial mindset


Preferred Qualifications
  • Bachelor's degree in Learning & Development, Human Resources, Business, or related field
  • Psychometric and coaching qualifications
  • Prior experience designing complex Learning solutions
  • Experience with change management frameworks and methodologies


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

125,000.00 - 140,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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