Director - IT Field Services

The Director of IT Field Services is responsible for the strategic leadership, operational excellence, and continuous evolution of Skanska USA's Field Services organization. This role provides leadership for the entire IT Field Services Team supporting approximately 5,000 employees across corporate offices, jobsites, and remote locations throughout the United States.

The Director serves as the primary partner for operational business leaders, ensuring that the IT Field Services team is effectively supporting project execution, office operations, mobility, and workforce productivity. This position translates business priorities into scalable support models, technology standards, staffing strategies, and service-delivery practices that enable both current and future operational needs.

As a member of the IT leadership team, the Director is responsible for defining the long-term vision for Field Services, developing organizational capability, ensuring consistent service delivery, driving process improvement, and fostering strong partnerships across the organization. The Director must balance operational excellence, fiscal responsibility, employee development, and customer satisfaction while ensuring Field Services remains aligned with Skanska's strategic objectives.

What You'll Do:

• Lead the field services organization by setting strategy, establishing operational standards, and fostering continuous improvement;
• Actively engage in building and maintaining relationships with business leaders across the organization to ensure delivery of IT services meets operational needs and ensure that this team is fully aligned with BU and IT priorities;
• Assess, mentor, and coach assigned direct reports ensuring the highest level of employee performance, satisfaction, and contribution based on defined processes, procedures and organizational goals;
• Ensure consistent service delivery, operational readiness, and achievement of service levels, customer satisfaction, and performance objectives;
• Establish and evolve field services standards by defining support models, operational procedures, jobsite technology practices, and service expectations that drive consistency, efficiency, and quality nationwide;
• Assess automation opportunities, and continuous enhancement of service delivery capabilities in partnership with the Field Services Architect and other IT leaders;
• Collaborate across IT functions to support delivery of technology solutions and continuously improve support processes, workflows, and customer-facing services;
• Overseeing field service budgets, staffing plans, vendor relationships, contracts, and technology investments while maintaining service quality and operational efficiency;
• Represent field services within IT governance, strategic planning, and business discussions, ensuring operational requirements and customer needs are reflected in technology decisions and enterprise initiatives;
• Partner with HQ IT and the U.S. IT portfolio team on the rollout and support of active projects affecting the US business units.

Required Qualifications:

• 7+ years of technical support experience in a PC/Networking Environment;
• 5+ years’ experience leading large, distributed teams;
• 3+ years of budget management experience
• ITIL V4 or higher certification required
• Bachelor’s degree (B.S.) from four-year college or university preferred; or equivalent combination of education and experience

Currently, the company is not considering applicants for this position who now or in the future require employment sponsorship by the company.

Developing Your Career at Skanska, You Will:

• Contribute to a sustainable future improving the lives of people, communities and companies;
• Collaborate in an open culture where sound values and dedicated people come together for greater results;
• Thrive in a people-driven international company with countless opportunities to learn and grow.

Our Investment in you:

• • • We believe that Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and Benefits summary on our careers site for more details.
    • As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there’s a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects.
    • At Skanska, we Care for Life. And we’re committed to supporting your whole health and peace of mind through inclusive and personalized total rewards.
    • We’re committed to your success by developing you in your role and supporting your career growth
    • Compensation and financial well-being – Competitive base salary, excellent bonus program, 401k, & Employee ownership program. 

Come work with us and join a winning team!

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