The
Director, Information Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This Director, Information Services position has scope of responsibility for Consumer Data & Intelligence, including governance of the knowledge graph and consumer data capabilities that power content intelligence, consumer insights, product management, and care model design. This role is accountable for the data, taxonomy, ontology, and insight operating models required to make NM.org more intelligent, discoverable, personalized, and effective at connecting consumers to digital care.
A successful candidate will have significant experience and domain expertise leading data and intelligence capabilities in a consumer-facing digital environment. They will be well-versed in taxonomy and ontology management, knowledge graph governance, consumer data strategy, content intelligence, analytics, access performance measurement, and cross-functional data-enabled product development. They will have sufficient data product and consumer intelligence depth to be an effective leader across business, clinical, access, content, product, design, and technology partners, while translating consumer behavior, demand signals, and access performance into actionable product and care model priorities
Responsibilities:The key priorities for this leadership position include realizing NM's Consumer Data & Intelligence vision: a governed, connected, and insight-driven consumer data foundation that powers the website's underlying knowledge graph, improves content intelligence, informs product development, and enables new care model designs that increase digital care. This includes:
• Owning governance, strategy, and lifecycle management for the taxonomy and ontology that power NM.org's knowledge graph and consumer-facing information architecture
• Leading consumer data and intelligence capabilities that connect content, search, journey behavior, access performance, and scheduling data into usable insights for product teams and care model leaders
• Using consumer insights, access performance data, behavioral analytics, demand signals, and digital journey performance to identify opportunity areas, inform product development, and increase appropriate digital care utilization
• Advancing content intelligence capabilities that improve findability, answer quality, personalization, and performance across consumer digital experiences, including support for SEO, GEO, and AEO use cases
• Establishing operating models, governance, stewardship, and intake processes that align product, content, access, clinical, marketing, communications, legal, compliance, analytics, and technology partners around trusted consumer data and shared digital care outcomes
• Maximizing the engagement and productivity of cross-functional data, analytics, content, and product teams to improve knowledge graph maturity, data quality, insight activation, product decision-making, and measurable digital care growth
QualificationsMinimum Requirements:Education:- Bachelor's degree or equivalent experience required.
Experience:- Minimum 8 years industry experience.
Behavioral Attributes:- Solid understanding and knowledge of healthcare delivery and operations
- Excellent verbal and written communication skills.
- Outstanding coordination, facilitation, consultation and conflict resolution skills.
- Ability to work in a complex, cross-organizational system.
- Demonstrated analysis and problem-solving skills
Preferred:- Healthcare technology background
- Master's degree in related field
Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
