About The RoleWe are seeking a Director, Head of Industrial Engineering & Automation to lead the evolution of our Authentication Center network infrastructure, across technical design, engineering, and optimization of the physical operating systems across Inbound and Outbound Operations. In this strategic operational leadership role, you will own the industrial engineering discipline across the network, including process engineering, labor standards, material flow, facility/process design, automation and robotics engineering, material handling equipment, and reliability.
Working in partnership with Operations Strategy, Enablement, Product & Technology, and functional Operations leaders, this role translates strategic priorities and target business outcomes into technically sound process, infrastructure, and automation solutions that can be effectively implemented, scaled, and sustained across the network. From advancing large-scale material handling solutions and conveyance for Outbound (fulfillment) to introducing autonomous robotic movement and optimizing specialized intake workflows for Inbound (listing services), you will drive the next generation of our product handling and movement capabilities. You will directly manage a team of Industrial and Process Engineers and a team of MHE maintenance personnel, serving as a key bridge between technical vendors, operational teams, and internal technology leadership.
What You Get To Do Every Day- Engineering Capacity & Infrastructure Planning: Provide the engineering inputs required for long-range capacity and network planning, including process capability, equipment capacity, space/layout requirements, material-flow constraints, automation opportunities, and capital requirements. Partner with Operations Strategy to translate supply, demand, and capacity scenarios into technical infrastructure solutions.
- Facility & Material Flow Engineering: Design and optimize the physical flow of product, people, equipment, and work across TRR facilities. Develop scalable layouts, workstation designs, storage strategies, conveyance approaches, and other infrastructure solutions that improve throughput, space utilization, ergonomics, safety, and operating efficiency.
- Network Industrial Engineering Strategy: Own TRR's IE standards and technical methods across sites, including engineered labor standards, time and methods studies, process capability, workflow design, ergonomics, material flow, workstation/layout design, and technical productivity standards; delivering continuous improvement network-wide.
- Outbound Automation & Robotics: Direct the implementation, optimization, and scaling of Outbound fulfillment systems, including automated storage, conveyance networks, and packing processes.
- Inbound & Specialized Process Innovation: Engineer and deploy the physical-process and automation solutions supporting Inbound modernization efforts, driving the integration of autonomous robotic vehicles (AMRs/AGVs), optimized material flows, and photography equipment optimization.
- Team Leadership & Capacity Building: Mentor, build, and lead a high-performing organization of Industrial Engineers, Process Engineers, and MHE Maintenance personnel, balancing strategic project execution with day-to-day equipment uptime and reliability.
- Vendor & Technical Integration: Partner with 3rd-party automation vendors, equipment OEMs, and software providers. Support RFP processes, system integration testing, contract negotiations, and project commissioning.
- MHE Reliability & Lifecycle Management: Establish maintenance, reliability, uptime, preventive maintenance, spare-parts, and lifecycle standards for MHE and automation assets. Own technical performance and reliability targets and partner with site Operations to ensure equipment supports required throughput and service levels.
- Cross-Functional Collaboration & Trust: Build deep trust and strategic alignment across Operations, Facilities, Technology/Product, and Finance to ensure automation and process improvement projects seamlessly integrate into daily operations.
- Engineering Economics & Technical Evaluation: Develop the technical assumptions, productivity standards, capacity impacts, capital requirements, implementation costs, reliability assumptions, and engineering economics required to evaluate automation and infrastructure investments. Partner with Operations Strategy and Finance to develop and validate the full business case and track realized operating performance.
What You Bring To The RoleMinimum Requirements:
- Education & Experience: BS/MS in Industrial, Mechanical, or Systems Engineering with 10+ years leading IE, robotics, and automation in fulfillment and production networks.
- Robotics & Process Design: Deep technical expertise in ASRS, high-speed conveyance, AMRs/AGVs, and hands-on design of optimized manual and automated workflows.
- Vendor Management: Strong track record negotiating contracts and managing technical 3rd-party MHE, robotics, and software vendors.
- Influence: Exceptional executive presence and communication skills with a proven ability to build trust, align goals, and collaborate across front-line operations, tech teams, and senior leadership.
- Demonstrated ability to work in a fast-paced, client-focused organization with unique physical inventory
Preferred Requirements:
- Experience with single sku and/ or luxury inventory a plus
- Ability to travel up 30%
Compensation, Benefits, + Perks- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- Find out more about our Benefits here.
The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
