The opportunity:
As the Director of Healthcare Strategy & Operations, you will be responsible for building, maintaining and scaling our surgical services programs. You will become a subject-matter expert and experiment with solutions that can support 10x growth in active students. You will work cross-functionally with Product, Sales, Customer Success, and Operations to advance a key pillar of Stepful's growth story, and will oversee a team of Program Directors, instructors, and coordinators.
This role is ideal for a strong operator who is passionate about expanding access to healthcare careers and delivering measurable student outcomes.
This role reports to the SVP, Operations and is hybrid in NYC.
What you'll do:
- Own the end to end program delivery of our surgical services programs, with the opportunity to expand to other programs
- Develop and execute innovative initiatives and experiments to accelerate enrollment, student retention, and program scale
- Collaborate regularly with our Curriculum, Product, Policy, Sales, and Customer Success teams to meet the high bar of regulators and accreditors, provide an exceptional student experience, and deliver impactful results for our healthcare provider clients.
What you'll bring:
- You are passionate about helping students change their lives through access to education
- You thrive in a fast-paced, ambiguous environment
- You are highly analytical, taking a structured approach to breaking down complex problems
- You have excellent communication skills that reflect in clear and concise writing and presenting
- You are an expert collaborator who is able to lead through influence and coordinate diverse stakeholders at various levels
- You are willing to do whatever it takes to get the job done successfully and maintain a high bar for execution
- You learn quickly through experimentation
- You have 7+ years of experience, including in an operational role at a high growth startup
Bonus points if:
- You worked in healthcare or EdTech
- You've led a team of clinicians, program directors or instructors
- You have experience in remote educational delivery (online teaching, virtual simulations, virtual reality etc.)
Interview Process:
- Introductory call with Talent Acquisition team member
- Interview with Hiring Manager
- Take-Home Assignment
- Virtual Panel Interview
- On-Site Panel Interview
Benefits and Compensation:
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
The target base salary range for this opportunity is
$180,000 - $210,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
