Job Function: Marketing
Job Sub Function: Strategic Marketing
Job Category:Professional
All Job Posting Locations:Raritan, New Jersey, United States of America
Job Description:Director, Global Cell Therapy Commercial OperationsJanssen Global Services is recruiting for a Director, Global Cell Therapy Commercial Operations. This role supports critical priorities across the cell therapy business, enabling operational readiness, execution, and continuous improvement across global markets and cross-functional teams.
Job DescriptionThe role is intentionally broad in scope, spanning launch readiness, ongoing operations, and strategic transformation initiatives to support evolving business needs. The successful candidate will operate in a highly dynamic environment, partnering across regions and functions to deliver a seamless customer and patient experience
Key Responsibilities- Champion operational excellence, process innovation, and future-readiness for current and future cell therapy platforms; benchmark best practices across regions and competitors to inform improvements
- Lead cross-functional process improvements across regions to improve the end-to-end customer experience
- Coordinate commercial input into process and ecosystem changes, including chain of identity/chain of custody solutions, in partnership with global, regional, and local teams
- Define, track, and share operational KPIs with key stakeholders; align priorities, responsibilities, and execution plans with agreed objectives and key results (OKRs)
- Develop and execute market-readiness strategies and tactics for current and future indications of the cell therapy platforms
- Serve as IT business owner as needed, advocating for customer needs and partnering with IT to streamline operations and improve scheduling, data, and user interfaces as new countries launch
- Develop and execute strategies, assets, and tactical plans in close partnership with key internal stakeholders; share learnings across regions to support consistent, scalable operations
Qualifications- Bachelor's degree required; advanced degree preferred
- 10+ years in pharmaceutical or biotech, with strong commercial experience (sales, marketing, or analytics)
- Experience partnering with commercial teams to drive business outcomes
- Strong analytical skills with ability to translate data into action
- Experience leading cross-functional initiatives across global or regional teams
- Ability to operate in fast-paced, ambiguous environments
- Strategic thinker with a strong execution focus
- Strong communication and stakeholder management skills
Preferred Experience- Experience in oncology, hematology, or cell therapy
- Experience supporting commercial planning or business planning processes
- Familiarity working across market access, supply, medical
- Experience working with external alliances or partnerships
- Exposure to process improvement or operational transformation
Required Skills: Preferred Skills:Brand Marketing, Brand Marketing, Brand Positioning Strategy, Business Alignment, Business Storytelling, Business Valuations, Consulting, Critical Thinking, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Digital Strategy, Execution Focus, Financial Analysis, Go-to-Market Strategies, Industry Analysis, Market Research, Negotiation, Problem Solving, Product Development Lifecycle, Product Portfolio Management, Product Strategies, Program Management, Strategic Thinking {+ 1 more}
