Director, General Management (AGM) - Manheim Tampa Market Center

Job Family Group

Vehicle Operations

Job Profile

Director, General Management

Management Level

Director

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation
Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position is responsible for managing Auction operations under supervision of the General Manager. The Assistant General Manager is responsible for attaining optimum efficiency and economy of Auction operations to maximize profits based on market center locations while demonstrating leadership behaviors consistent with Manheim's Code of Conduct. This position will be based at Manheim Tampa and will provide support across the Tampa Market Center, which includes Tampa, Lakeland, St. Pete, and Fort Myers.

Job Responsibilities:

• Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction.
• Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation.
• Foster open communication with Auction employees, and clearly communicate importance of team's vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment.
• Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance. Promote teamwork throughout the organization
• Assist with preparation of annual budget by reviewing sales results, expenses, and other financial data, such as payroll, accounts receivable, accounts payable and other expenses.
• On-going review and management of various KPI standards/targets, payroll expense, and FTE reports.
• Assist Arbitration in resolving customer problems to attain mutual agreement and satisfaction.
• Communicate with General Manager, Assistant General Managers and other department managers to identify potential problems or issues in Auction operations.
• Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes.
• Develop and maintain customer relationships to ensure quality of service and products.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality of work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Lead effective management of dealer and commercial customer relationships and service levels.
• Manage the activities of various departments.
• Effectively leads the management team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Continually communicates with department managers and supervisors to coordinate activities of the departments.
• Ensure that all handling and movement of vehicles on the lot is conducted effectively, efficiently, and safely by providing leadership, direction, and expertise to the management staff.
• Create location's goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability.
• Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year.
• Partner with management team at location to identify talent and create targeted development plans.
• Support and promoting a safe and secure work environment for all employees, customers, and vendors.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Supports and promotes all of company's efforts related to Online/OVE sales and promotions.
• Continue to maintain and cultivate strong relationships with customers by engaging them by various means: auction sale day; at a customer's place of business; at company-sponsored events, trade shows, and conventions; and at industry and trade associations.
• Support the sales efforts by cultivating open lines of communication between location's customer support and market sales/marketing teams.
• Providing leadership and training for managers of customer-facing departments at the locations.
• Ensuring that high standards of customer service are maintained in all departments at the location.
• Perform other duties as assigned by management

Qualifications

• Equivalent combination of education and work-related experience
  • High School Diploma and 15 years of relevant experience in related field. ~OR~
  • Bachelor's Degree and 10 years of relevant experience in a related field and 5 years of experience in a leadership role ~OR~
  • Master's Degree and 8 years of relevant experience in related field. ~OR~
  • Ph.D and 5 years of relevant experience in related field.
• Strong Sales, Financial and/or Administrative Management background preferred.
• Experience in the automobile or Auction industry
• Effective communication, interpersonal, and interaction skills.
• Effective management, leadership and organizational skills.
• Good computer and software knowledge, as well as experience with AS400 essential.
• Strong customer focus and ability to build relationships internally/externally necessary.
• Effective ability to solve complex problems and make sound, strategic business decisions.
• Valid Driver's License and good driving record
• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.