Bachelor's degree or equivalent experience required
6-8+ years in consulting, advising, coaching, or managing a services-based business or franchise
Proven managerial or team leadership experience
Expertise in operational efficiencies, best practices, KPIs, and data analysis
Proficient in interpreting P&L statements and understanding financial impacts
Experience in cross-functional collaboration to meet customer needs
Strong communication skills with the ability to motivate others
Willingness to travel up to 75% within assigned territory
Responsibilities
Lead a regional team of franchise business consultants to support franchisee growth
Act as a business consultant and coach, building trust with franchise partners
Serve as the primary information resource for leadership regarding regional operations
Establish regular virtual and onsite meetings to understand franchisee business operations
Develop expertise in Authority Brand tools and support systems to enhance franchisee performance
Coach team members to be trusted advisors for franchisees during challenges and successes
Prioritize requests from Franchise Support Center to connect with franchisees
Advise franchise partners on compliance with Franchise Agreements
Conduct market meetings to foster collaboration among franchisees
Guide franchisees in developing a culture that aligns with company values
Deliver diagnostics on franchisee territory health
Review monthly Profit and Loss statements, including year-over-year revenue
Benefits
Competitive salaries
Paid time off (PTO)
Paid holidays
401(k) plan
Comprehensive benefits package
Full Job Description
The Director, Franchise Business Consultant and Operations is a hands-on leader of consultants that are the primary contact between the franchisor and the franchisee. You and your team members will act as the franchisee's connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. This position will oversee operational KPI's for the region and team, ensuring they are providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your team's ability to be an effective FBC. You are the leader of coaches, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals.
Responsibilities:
Lead a regional team of franchise business consultants in support of our franchisee's growth and aspirations.
Perform the role of business consultant and coach; building trust with your team as well as your franchise partners to influence growth and profitability within their franchise
Be the go-to person for your leadership for any and all information as it pertains to your region.
Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
Coach your team to be the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
Prioritize the requests of the FSC functions to connect with your franchisees
Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
Responsible for delivering franchisee territory 'health' diagnostics
Performing a monthly Profit and Loss statement reviews including YOY revenue
Other duties as assigned
Qualifications:
Bachelor's degree (B.A) or Equivalent experience required
6 - 8+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
Managerial and/or team leader experience
Skilled in operational efficiencies, best practices, KPI's, and data analysis
Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
Experience partnering cross functionally to ensure your customers get what they need when they need it
Skilled in communicating clearly and motivating those around you
Ability to travel up to 75% to Franchisee locations within your assigned territory
We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.
About Authority Brands
Authority Brands is a leading franchisor of home services, focused primarily on plumbing, electrical, and heating, ventilation, and air conditioning (HVAC) services. The company operates through a number of well-known brands, including One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky. Authority Brands is headquartered in Ann Arbor, Michigan and was founded in 2018.
