Job Summary - Provides day-to-day operational management of public safety dispatch staff.
- Establishes short-term operational objectives.
- Identifies public safety dispatch and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.
- Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.
- Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
- Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.
- Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required- Bachelor's degree in relevant field
WORK EXPERIENCE
Required- 2 years of related experience
SKILLS
Required- Ability to lead/manage others
- Demonstrates time management and priority setting skills
- Excellent collaboration and team building skills
- Ability to build strong customer relationships
- Demonstrates excellent judgment and decision making skills
- Maintains a high degree of professionalism
- Excellent organizational skills
- Strong verbal communication and listening skills
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location Bloomington, Indiana
Advertised Salary $85,000 annually
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification Career Level: Operational
FLSA: Exempt
Job Function: Legal, Safety, & Protection
Job Family: Public Safety
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Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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